IVRs Conversational Platforms
AI

Evolving IVRs to conversational platforms: The critical leadership issues

Gartner predicts that by 2025, 30% of major enterprises will have selected a single, enterprise wide, conversational
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Banking

Banking Virtual Assistants: Today’s Order-Takers, Tomorrow’s Decision-Makers

An interesting prediction by Gartner about banking virtual assistants is that by YE24, 15% of customer interactions
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AI

How AI Creates Digital Workplaces?

Gartner has published a report in 2018, “Applying AI in the Digital Workplace”, explaining the main areas that A
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CONVERSATIONAL AI

Why should retailers involve conversational commerce within their digital strategy?

Gartner published a recent report on conversational commerce from which CIOs of retail commerce companies can gain
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AI

How can businesses progress in chatbots adoption?

We are talking about a paradigm shift in human-technology interaction while referring to artificial intelligence bas
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AI

First Global Examples of Banking Chatbots – II –

We continue to explore the pioneering banking chatbots all over the world. Wells Fargo Wells Fargo is one of the ban
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Banking

First Global Examples of Banking Chatbots – I –

In the mobile-oriented world, as both individuals and enterprises, we are all app fatigue. There are so many apps ar
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AI

Cbot spoke at the panel organized by ING Innovation Center

Cbot attended the panel on the latest technologies on AI, organized by ING Innovation Center. Cbot’s CEO, Mete Akt
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Banking, CONVERSATIONAL AI

Creating a Humanized Conversation in Banking

Since Facebook announced that its Facebook Messenger platform is open to chatbots, we witnessed a huge proliferation
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