Technology

Gartner Top 10 Strategic Technology Trends for 2020 (II)

Read Part I of Gartner Top 10 Strategic Technology Trends for 2020 here. Trend No. 5: Transparency and Traceability
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Technology

Gartner Top 10 Strategic Technology Trends for 2020 (I)

Gartner announced the “Top 10 Strategic Technology Trends for 2020” that have a potential to transform and disru
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Company

Hello, I am CBOT

We have news for you! We started to refresh our look in general and launched our new logo. Our first logo was create
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IVRs Conversational Platforms
AI

Evolving IVRs to conversational platforms: The critical leadership issues

Gartner predicts that by 2025, 30% of major enterprises will have selected a single, enterprise wide, conversational
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AI

CBOT was on the stage at Turkey Call Center Days’19

Our CMO, Çiler Ay, spoke to the call center managers from varying industries at the Turkey Call Center Days’1
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Banking

Banking Virtual Assistants: Today’s Order-Takers, Tomorrow’s Decision-Makers

An interesting prediction by Gartner about banking virtual assistants is that by YE24, 15% of customer interactions
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AI

How AI Creates Digital Workplaces?

Gartner has published a report in 2018, “Applying AI in the Digital Workplace”, explaining the main areas that A
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CONVERSATIONAL AI

Why should retailers involve conversational commerce within their digital strategy?

Gartner published a recent report on conversational commerce from which CIOs of retail commerce companies can gain
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yapay zeka temelli chatbotlar
AI

How can businesses progress in chatbot adoption?

We are talking about a paradigm shift in human-technology interaction while referring to artificial intelligence bas
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