Organizations often focus on individual capabilities when investing in digital employees: better comprehension, more

Every month in our newsletter, we share our observations on artificial intelligence, along with the signals we recei

For years, contact centers have carried the authentic voice of the customer. With GenAI, that voice is no longer jus

A Global Inflection Point in AI Adoption A seismic shift has occurred in global artificial intelligence adoption. In

Digital employees are no longer just a new technology headline for large enterprises. They are now part of a direct

Digital employee strategy now opens in many organizations as a technology discussion first. That instinct is underst

The focus of AI investments is shifting rapidly. In the initial phase, the priority for organizations was to acceler

The focus in AI projects is gradually shifting. While model performance, tool selection, and technical capabilities

When we first put generative AI on the agenda, the same sentence was circulating at most tables: “Let’s do somet

You still hear this sentence in meetings: “I was against it at first…” The follow-up usually goes something li

Over the past two years, the agenda around generative AI has become clearer. Today, concepts like “agent” and �

Artificial intelligence in the finance sector was discussed under similar themes for a long time. It was mostly conf

Position Definition Is Changing Until now, we matched positions with people. If there was a task, there was a title.

Generative artificial intelligence is no longer merely a tool that takes over tasks; it has become an agent that tra

Integrating generative artificial intelligence into corporate cultures and operational structures is considered a ne