Rebooking & flight changes
When a flight is delayed or cancelled, the agent finds the next viable connection, explains the options, and confirms the new itinerary in a single call, no queue, no waiting for a human just to change a seat.
AIRLINES
AI agents that keep every passenger moving
Air travel runs on moments that cannot wait, a missed connection, a cancelled flight, a last-minute seat change at 3 a.m. CBOT builds voice AI agents that pick up instantly, understand the passenger's situation, and actually resolve it, so no one is left on hold while their plans fall apart.
From rebooking and reservations to loyalty and baggage, our agents work the way your best contact-center team does, only at the scale of an entire flight schedule, in the passenger's own language, around the clock.
Booking changedno queue
WHAT THEY HANDLE
Built for the real work of an airline
These are not scripted menus. They are voice AI agents trained on airline workflows, connected to your reservation, loyalty and operations systems so a conversation ends in a completed action, not a transfer.
Reservations & ticketing
Passengers book, modify or cancel flights by simply describing what they need. The agent searches availability, applies fare rules and completes the reservation across phone and digital channels alike.
Irregular operations recovery
During disruptions, call volume spikes exactly when staff are stretched thinnest. Voice AI agents absorb the surge instantly, proactively notifying affected passengers and handling re-accommodation at scale.
Loyalty & miles
Members check balances, redeem points, ask about tier benefits and get reminders before rewards expire, a complete loyalty concierge that lifts engagement without adding headcount.
Baggage, seats & special services
Lost-bag status, extra baggage, seat selection, meal preferences and assistance requests are resolved in conversation, freeing agents for the cases that genuinely need a human.
Every passenger, every language
International travellers expect to be understood. The same agent answers fluently in the caller's language, giving every passenger a native-quality experience without a multilingual call center.
SUCCESS STORY
Pegasus | FlyBot
FlyBot is the GenAI-powered travel assistant Pegasus Airlines built with CBOT and Microsoft Turkey. Running on OpenAI models via Microsoft Azure, it turns Pegasus's existing virtual assistant into an end-to-end travel companion, answering travel questions and giving personalized recommendations across web and mobile, in every language.
WHY CBOT
Production-grade voice AI, not a pilot that never ships
Airlines run mission-critical operations on thin margins and zero tolerance for downtime. CBOT is engineered for that reality.
01
Connected to your systems
Agents integrate with reservation, loyalty, operations and CRM platforms so they can take real action, rebook, refund, update a record, instead of reading a script and handing off.
02
Built to scale through the spike
A snowstorm or system outage can multiply call volume in minutes. Voice AI agents answer every call at once, keeping passengers informed when it matters most.
03
Secure and compliant by design
Identity verification, data protection and auditable conversations are built in, with deployment options that meet airline and aviation security requirements.
04
Proven with leading carriers
CBOT already powers passenger support for a major airline, with the platform pre-trained on airline domain knowledge to shorten time-to-launch.
- REBOOKING
- RESERVATIONS
- DISRUPTION RECOVERY
- LOYALTY
- BAGGAGE
- MULTILINGUAL
Frequently asked questions
Can the voice agent actually rebook a passenger, or just take a message?
It completes the action. Connected to your reservation and operations systems, the agent searches availability, applies fare and change rules, and confirms a new itinerary within the conversation, the same outcome a contact-center agent would deliver.
How do agents handle disruption surges like storms or IT outages?
Voice AI agents answer every inbound call simultaneously and can proactively reach affected passengers, so service quality holds steady exactly when traditional call centers are overwhelmed.
Which channels and languages are supported?
The same agent works across phone and digital channels and responds fluently in the passenger's language, giving international travellers a native-quality experience without separate teams.
How is passenger data kept secure?
Identity verification, data protection and full conversation auditing are built in, with deployment options designed to satisfy airline and aviation security requirements.
How quickly can we launch?
The platform is pre-trained on airline domain knowledge, travel updates, reservations, special services and loyalty, which shortens time-to-market compared with building from scratch.
GET STARTED
Give every passenger an agent who never puts them on hold
See how CBOT's voice AI agents resolve the calls that define your customer experience, from a routine reservation to a full irregular-operations recovery. We will map it to your systems and show you what live looks like.