Empower your agents with AI to delight your customers

 

Using conversational AI to empower your agents enables them to perform better and increase efficiency


    • Seamless Handover

      CBOT’s chatbots and virtual assistants escalate customer interactions to a live agent seamlessly and contextually. The live agent can see the complete conversation history and provide the best service efficiently.


    • Two-way Handover Model

      CBOT Platform allows the human-to-bot transfer as well if it is more efficient for a task to be performed by the bot. A two-sided interaction between human & AI is an important feature of an advanced conversational AI system.


    • Whisper Coaching

      AI can be present in every live agent conversation, collect data from the sources much more quickly and suggest an accurate response much faster than a human. The agent can send the answer just by one click.


    • Monitor, Track, and Report

      The supervisors can track the conversation and can jump in when necessary. All the conversation history and the agent performances are reported.


 

Did you know?

72%
of respondents do not think calling a customer service is the best way to get their issue resolved – Salesforce
74%
of customer service leaders acknowledge that they do not fully empower their agents to provide the best customer experience
– ICMI
26%
of customers report a representative not having the knowledge or ability to resolve an issue as a top source of frustration
– Microsoft