Humanizing the digital experiences in telecommunications
with the power of conversational AI
Offer humanized and natural interactions while managing the costs effectively
85% of customer service interactions will start with self-service by 2022, up from 48% in 2019 – Gartner
CBOT’s Telecom Chatbot
CBOT helps telecom companies to automate customer support, personalize customer experience and increase sales through conversational AI.
CBOT’s Telecom Chatbot automates repetitive tasks and transforms customer service
Automate Customer Support
90% of customer support requests are about 5 basic topics. CBOT can easily handle them such as providing billing details, processing payments, and the issues in the customer’s plan. We can also address more complicated queries, create a ticket for the support team or directly handover the conversation to the live agent.
CBOT ensures that the customers can reach your telecom services without switching between platforms when they need urgent assistance or information. You can implement a conversational experience wherever you want to serve, whether it is a voice assistant, a chat platform, or a mobile app.
Simplify Account Management
CBOT’s Telecom Chatbot is an efficient way to deal with account details like how much of the data has been consumed, how many texts have been sent, how many minutes are left, and more. Our chatbot can provide a wide range of account services and make interactions with your brand simple and convenient.
Our telecom chatbot can help increase conversion rates by automatically upselling and cross-selling through personalized offers on data packages, subscriptions or partner services based on past conversations and profiles. It can even be used to generate new leads for the sales team.