Billing and payments
Explains the line items on a bill, breaks down an unexpected charge, takes a card or bank payment securely and sets up a payment arrangement, all on the same call.
TELECOM
Voice AI agents that run the operator's busiest calls
Billing questions, fault reports, plan changes, SIM swaps, late-payment calls. A handful of intents drive the overwhelming majority of contact-centre volume in telecom, and they repeat every minute of every day.
CBOT puts voice AI agents on those calls. They authenticate the subscriber, read the account, take the action and confirm it out loud, then hand off cleanly to a human the moment the conversation needs one.
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WHAT THEY HANDLE
Built for the calls a telecom operator gets all day
Each agent is grounded in your billing, CRM and provisioning systems, so it does not just explain the account, it acts on it.
Usage and account management
Tells the subscriber how much data, how many minutes and how many texts are left, when the cycle resets, and tops up or adds a bolt-on the moment they ask.
Faults and troubleshooting
Walks the customer through a broadband or mobile fault, checks for outages in their area, runs the basic diagnostics and opens a ticket with the full context already attached.
Plans, SIM and porting
Changes a tariff, activates a new SIM, handles a SIM swap and starts a number port, confirming each step out loud so the subscriber knows exactly what happened.
Proactive outbound
Calls subscribers about overdue invoices, expiring contracts and renewal offers, has the conversation, and only routes to a human when the customer needs one.
Clean handover to agents
When a call needs a person, the agent passes the verified identity, the intent and everything said so far, so the customer never has to start over.
CUSTOMER STORY
Türk Telekom and TiTi
Türk Telekom is Turkey's first integrated telecommunications company. Its priority is to answer the most frequent questions and complete routine transactions instantly, without adding operational load. TiTi, an AI assistant built and trained on CBOT Platform, supports customers on the Türk Telekom website around the clock.
Built on CBOT Platform
TiTi was designed, trained and integrated into Türk Telekom's internal systems on CBOT Platform.
Always available
Customers reach information and complete transactions at any hour, without waiting for a representative.
Transactions, not just answers
Advantageous offers, bill and credit top-up, remaining credits, contract expiration dates and new product applications are handled in the conversation.
The support team stays focused
Routine requests are resolved in self-service, so the team spends its time where a human touch is needed.
TiTi answers the questions customers ask most and completes the transactions behind them, on the Türk Telekom website.
QuestionKnowledgeSystemsTransactionOutcome
TiTi is Türk Telekom's virtual assistant, built on CBOT Platform. Scope and available transactions are defined by the customer.
WHY CBOT
What a telecom rollout actually needs
Voice automation in telecom lives or dies on integration depth, peak-load behaviour and trust. CBOT is built for all three.
01
Wired into your stack
Agents connect to billing, CRM, provisioning and ticketing, so they read the real account and complete real transactions instead of reading a script.
02
Holds up at peak
Outage spikes and bill-shock days do not need extra seats. Voice agents answer every call at once, with no queue and no hold music.
03
Secure by design
Identity is verified before anything sensitive is shared, payments follow your security rules, and every call is logged and auditable.
04
Speaks the subscriber's language
Multilingual from day one, so a national operator can serve every customer naturally on the same number.
- TRUSTED BY LEADING OPERATORS INCLUDING TÜRK TELEKOM
- BILLING, FAULTS AND ACCOUNT CHANGES RESOLVED END TO END
- LIVE ACROSS PHONE, APP AND CHAT
Questions telecom teams ask
Can the agent actually change my account, or just answer questions?
It acts. Once it is connected to your billing, CRM and provisioning systems, the agent takes payments, changes tariffs, adds bolt-ons, activates SIMs and opens tickets, then confirms each action out loud.
What happens when the call is too complex for the agent?
It hands off to a human and brings the context with it: the verified identity, the intent and the full transcript. The customer never repeats themselves or re-authenticates.
How does it handle outage and bill-shock surges?
Voice agents scale instantly. Every inbound call is answered at the same time, so a regional outage or a billing-day spike does not turn into a queue.
Is it safe to take payments and verify identity over voice?
Yes. The agent authenticates the subscriber before any sensitive detail is shared, follows your payment-security rules, and records every interaction for audit.
Which languages and channels are supported?
The agents are multilingual and run across phone, mobile app and chat, so a subscriber gets the same experience wherever they reach you.
TELECOM
Put your busiest calls on voice AI agents
Start with billing and faults, the calls that fill your queues, and expand from there. We will map your highest-volume intents and show you exactly what an agent resolves end to end.