Humanizing the digital experiences in telecommunications
with the power of conversational AI

Offer humanized and natural interactions while managing the costs effectively

85% of customer service interactions will start with self-service by 2022, up from 48% in 2019 – Gartner

CBOT’s Telecom Chatbot

CBOT helps telecom companies to automate customer support, personalize customer experience and increase sales through conversational AI.

CBOT’s Telecom Chatbot automates repetitive tasks and transforms customer service


    • Automate Customer Support

      90% of customer support requests are about 5 basic topics. CBOT can easily handle them such as providing billing details, processing payments, and the issues in the customer’s plan. We can also address more complicated queries, create a ticket for the support team or directly handover the conversation to the live agent.

    • Multichannel Experience

      CBOT ensures that the customers can reach your telecom services without switching between platforms when they need urgent assistance or information. You can implement a conversational experience wherever you want to serve, whether it is a voice assistant, a chat platform, or a mobile app.

    • Simplify Account Management

      CBOT’s Telecom Chatbot is an efficient way to deal with account details like how much of the data has been consumed, how many texts have been sent, how many minutes are left, and more. Our chatbot can provide a wide range of account services and make interactions with your brand simple and convenient.

    • Increase Cross-sell

      Our telecom chatbot can help increase conversion rates by automatically upselling and cross-selling through personalized offers on data packages, subscriptions or partner services based on past conversations and profiles. It can even be used to generate new leads for the sales team.



Chatbots are deeply transforming the telecom industry with an enhanced
customer experience and diminished serving costs

of enterprise companies will spend more money each year on chatbots than mobile apps by 2021 – Gartner
of customer service interactions will start with self-service by 2022, up from 48% in 2019 – Gartner
of internet users say the best chatbot feature is 24-hour service – Drift

CBOT created great value for a leading telecom company

Stay tuned for the use case details

Turk Telekom