Digital customer will drive the customer experience trends in 2021
Press
Digital customer will drive the customer experience trends in 2021
The new customer type, whose consumption patterns have been shaped by online habits during the pandemic, is the main driver of all experience trends in 2021.
CBOT is the winner of Gold Prix at CEO World Awards
We are honoured to have the Gold Rix at CEO World Awards with “EBA Asistan” that has been featured as “the best technology to combat and reduce the impact of Covid-19”
CBOT contributes to economy by both exporting its AI technology and the successful projects it developed for the Turkish companies based on this technology
As CBOT, we contributed to Turkish economy as we both exported our AI technology and we enabled Turkish companies use a national resource instead of going abroad by the successful projects that we developed for them based on this technology
During the Covid-19 period, chatbot usage has increased 5-fold in banking and 2-fold in ecommerce
Customers used chatbots more than ever during the Covid-19 period. We witnessed that, as of March, the questions asked to the banking chtabots regarding loan applications and loan deferrals increased drastically
CBOT launched an AI based chatbot “EBA Asistan” in collaboration with the Turkish Republic Ministry of Education
In collaboration with the Turkish Ministry of Education, we have launched EBA Assistant, that helps 18 million students, their parents and more than 1 million teachers for their questions about EBA, the remote education system in Turkey
We have asked the questions about Coronavirus to artificial intelligence
Coronabot, that we have launched on March 17, helps the users through Koronabot.com and the news portal cnnturk.com.tr. It has answered more than 60 thousands questions by 15 thousand users daily
Coronabot answered the questions about Coronavirus
Coronabot, that we have launched on March 17, helps the users through Koronabot.com and the news portal cnnturk.com (Turkey). It has answered 60 thousand questions by 15 thousans users daily
Turkish engineers dedicate their support to the struggle against Coronavirus
As CBOT, we developed Coronabot by our advanced AI technology. The virtual assistant uses the information based on the official statements of the Turkish Republic Ministry of Health and other public authorities
Artificial intelligence will respond the questions about Coronavirus instantly
As CBOT, we are helping the society to reach the accurate information by our AI technology. People can get instant responses to their questions about Coronavirus through Coronabot
Turkey’s leading AI company CBOT aims to enlarge its operations to the UK market. CEO of CBOT, Mete Aktaş said “Exporting of the high-technology, developed by the talented engineers of Turkey, will be a great honour not only for CBOT for the whole country.”
New sophisticated features empowered Cbot’s banking chatbot
Our CEO, Mete Aktas, talked to FinTechTime about our new banking chatbot and how it provides contextual banking experiences through whichever channel the customer prefers
Call Centers are entrusted to Artificial Intelligence
CMO of Cbot, Çiler Ay, said that they provide models based on the collaboration of human and AI in the call centers besides their new solutions that enhance the experience in HR support and IT helpdesk within the enterprises
Our Founder and CEO Mete Aktaş and our CMO Çiler Ay talked to Funda Güleç Yalçın from Fintechtime about how AI-based chatbots transform the customer experience