Engage your audience and provide instant support
whenever they need through conversational AI
57% of executives cite that conversational chatbots enable their websites to provide personalized attention to customers – Accenture
CBOT Platform is an end-to-end platform that includes all the features media and entertainment companies need in terms of powerful and transformative chatbots.
How CBOT’s chatbots help media and entertainment companies
offer superior customer experiences across all touch points
Comprehensive and Instant Support
Providing an enhanced support service is an important part of the overall customer experience and customer satisfaction. You can automate support service, including technical support, subscription, invoices and other areas through a powerful conversational AI technology and increase customer satisfaction and engagement.
Promote Content, Programs, Events
Effectively promoting content to increase acquisition and retention is important for the media and entertainment business. CBOT’s chatbots help you to send personalized alerts and notifications about new content that you want to promote based on the interests and content preferences of the customers.
Analyze the Data on Content
Content is king for media and entertainment companies. CBOT’s chatbots can collect data for identifiying the most desired content by their audience, the most engagement generating topics, and the most effective channels thanks to CBOT Analytics, its analytics and reporting tool. This enables you to collect actionable data and take intelligent actions.
Click-through rates (CTR) have crucial importance for media and entertainment companies. CBOT’s chatbots help increase CTR and increase revenue by understanding users’ intent accurately, engaging them, and encouraging them to click on landing pages thanks to its advanced conversational AI technology and marketing know-how.