CBOT Published Turkey Banking Sector Chatbot Usage Report 2021

Usage of banking chatbots increased 250% in three years in Turkey

Atıf Ünaldı wrote about CBOT for Bloomberg Businessweek Türkiye…  

Our CEO Mete Aktaş shared his views on chatbots’ today, tomorrow and the effects they have on customer services with CXMAG  

Our CEO Mete Aktaş shared his views at Harvard Business Review case study “Will a Bank’s New Technology Help or Hurt Morale?” He stated that the bank can realize its aggressive business goals only if it can manage to invest in AI, in an inclusive model  

CBOT, that received 400 million messages in 2020, has been featured as the WhatsApp Business Provider and will be providing companies WhatsApp Business API  

Our CEO Mete Aktas talked to Harvard Business Review Turkiye on the journey of CBOT – from the first AI R&D projects to a holistic AI-based customer service platform  

The volume of messages received by CBOT’s virtual assistants increased 15 times in 2020 and reached 400 million  

Our CEO Mete Aktaş shared his views on the role of AI in satisfying the new customer expectations with Fast Company Turkey

The new customer type, whose consumption patterns have been shaped by online habits during the pandemic, is the main driver of all experience trends in 2021.

We are honoured to have the Gold Rix at CEO World Awards with “EBA Asistan” that has been featured as “the best technology to combat and reduce the impact of Covid-19”

After EBA Asistan that we have developed in partnership with the Ministry of Education, MEB Assitant has been launched with a press conference

As CBOT, we contributed to Turkish economy as we both exported our AI technology and we enabled Turkish companies use a national resource instead of going abroad by the successful projects that we developed for them based on this technology 

Customers used chatbots more than ever during the Covid-19 period. We witnessed that, as of March, the questions asked to the banking chtabots regarding loan applications and loan deferrals increased drastically

In collaboration with the Turkish Ministry of Education,  we have launched EBA Assistant, that helps 18 million students, their parents and more than 1 million teachers for their questions about EBA, the remote education system in Turkey

Coronabot, that we have launched on March 17, helps the users through Koronabot.com and the news portal cnnturk.com.tr. It has answered more than 60 thousands questions by 15 thousand users daily

Coronabot, that we have launched on March 17, helps the users through Koronabot.com and the news portal cnnturk.com (Turkey). It has answered 60 thousand questions by 15 thousans users daily    

As CBOT, we developed Coronabot by our advanced AI technology. The virtual assistant uses the information based on the official statements of the Turkish Republic Ministry of Health and other public authorities

As CBOT, we are helping the society to reach the accurate information by our AI technology. People can get instant responses to their questions about Coronavirus through Coronabot

Our CEO Mete Aktaş said that we will see more use cases based on AI technologies in 2020 and retail will be a pioneer industry in this trend

Turkey’s leading AI company CBOT aims to enlarge its operations to the UK market. CEO of CBOT, Mete Aktaş said “Exporting of the high-technology, developed by the talented engineers of Turkey, will be a great honour not only for CBOT for the whole country.”