Client Story: QNB Finansbank – Q

Q: A success story by CBOT and QNB Finansbank

Q, the virtual assistant of QNB Finansbank, that is built on CBOT Platform and CBOT’s NLP (Natural Language Processing) technology, answers the customer queries and performs basic transactions with a very high accuracy ratio.

It calculates the loan interest if the customer specifies the amount needed and the number of months that the loan will be repaid, the amount of the interest that will be earned for a specific amount of deposit and currency conversions. It also reminds the regular payments and performs the payment with one-click. By Q, the customers receive information on mobile application “Cep Şubesi” in seconds. CBOT Platform enables QNB Finansbank to provide an enhanced digital experience by the most direct, natural and seamless way.

As Q is available within the authenticated field in the mobile application, only the bank’s customers can access it by logging in.

The story will include:

  • • Why dialogue banking?
  • • Why CBOT?
  • • What are the capabilities of Q? Through which channels does it help customers?

ING Client Story