Client Story: QNB Finansbank – Anında Destek (Instant Support)

QNB Finansbank Chose CBOT to Build Its AI-based Banking Chatbot: Anında Destek

Anında Destek helps customers through the bank’s mobile application: Cep Şubesi

It calculates loan interest if the customer specifies the amount needed and the number of months that the loan will be repaid, the amount of the interest that will be earned for a specific amount of deposit and currency conversions. By Anında Destek, the customers receive information in mobile application in seconds and QNB Finansbank provides its customers an enhanced digital experience by the most direct, natural and seamless way.

As Anında Destek is available within the authenticated field of the mobile application, therefore only the bank’s customers can access it by logging in.

The story will include:

  • • Why dialogue banking?
  • • Why CBOT?
  • • What are the capabilities of Anında Destek? Through which channels does it help customers?
  • • What are the success highlights?

ING Customer Story