Customer story · BankingThe AI assistant that makes banking in Cep Şubesi faster, in seconds.
Q is QNB Finansbank's AI virtual assistant, built on CBOT Platform. Inside the bank's Cep Şubesi mobile app, Q answers customer questions and completes everyday banking tasks in seconds, from loan and deposit calculations to payment reminders and card payments.
QNB Finansbank chose CBOT to power its virtual assistant, Q. Built on CBOT Platform with natural language processing and machine learning, Q understands customers' everyday questions in Turkish and helps them get things done inside Cep Şubesi: calculating loan and deposit figures, tracking payments and settling card debt, all within the app's secure, authenticated area.
QNB Finansbank wanted customers to get answers and complete routine banking inside its Cep Şubesi mobile app without hunting through menus, simply by asking in their own words.
The bank wanted customers to get answers by asking in their own words, without hunting through menus.
Customers needed to reach the information or transaction they came for in seconds.
Answering banking questions accurately meant understanding intent in a domain where precision matters, not just matching keywords.
Transactions had to run inside the authenticated area only logged-in customers can reach.
Working with CBOT, QNB Finansbank powered its virtual assistant Q with CBOT Platform, natural language processing and machine learning. Q understands everyday questions in Turkish and helps customers complete tasks directly in the app.
Q was built on CBOT Platform with natural language processing and machine learning, trained across a wide range of real customer queries and developed for full functionality in Turkish.
Q calculates loan payments, deposit interest and currency figures, tracks regular payments and bills, and lets customers pay with a single confirmation, including credit-card debt.
Q sits inside the app's authenticated area, and CBOT took end-to-end responsibility for the project.
Q runs inside Cep Şubesi's authenticated area; it handles calculations, tracks payments and takes card payments with a single confirmation.
Q delivered a more direct, natural digital experience where customers reach answers in seconds and handle calculations, payment reminders and card payments inside Cep Şubesi.
Q keeps everyday banking directly completable in the bank's secure app, simplifying the customer experience.
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