Client Story: ING – INGo

CBOT And a Top Global Financial Brand, ING, Combined Their Forces For a Better Customer Experience

INGo has been selected as the best AI-based chatbot among the ING Group institutions!

ING has collaborated with CBOT, to create INGo, an AI-based chatbot, that provides relevant and instant answers to the banking questions and performs banking transactions. INGo is based on CBOT’s NLP engine and technology. INGo can calculate your mortgage instalments, tell you the current deposit rates or what your trip to abroad will cost you in Turkish Lira.

Currently, every user, whether a customer or non-customer of ING can reach INGo through the website – or ING Mobil. To learn more about INGo, please download the client story.

The story will include:

  • • Why dialogue banking?
  • • Why CBOT?
  • • What are the capabilities of INGo? Through which channels does it help customers?
  • • What are the success highlights?

QNB Finansbank Client Story