Customer story · TravelThe assistant that makes ticket support instant.
Obilet Assistant is Obilet's AI-based assistant, built on CBOT Platform and CBOT's natural language processing technology. It gives customers instant support for their ticket queries on Obilet's website and mobile app, letting them change, rebook or cancel their tickets in a simple, personalized way.
Obilet's customers regularly reach out with questions about their tickets, and they expect quick answers. Changing a ticket, rebooking or cancelling it should be just as fast and convenient.
Together with CBOT, Obilet launched Obilet Assistant, an AI-based assistant built on CBOT Platform and CBOT's natural language processing technology. Customers can message the assistant to get instant support for their ticket queries and to change, rebook or cancel their tickets.
Obilet Assistant is available on Obilet's website and mobile app. By keeping support instant, simple and personalized, it increases efficiency and raises customer satisfaction.
“Customers message Obilet Assistant to change, rebook or cancel their tickets, instantly and on the channels they already use.”
Obilet customers needed instant support for their ticket queries, including changing, rebooking and cancelling their tickets, in a simple and personalized way.
Obilet customers regularly have questions about their tickets, and they expect an answer without waiting in a queue.
Changing a ticket, rebooking or cancelling it should be just as quick and simple as asking a question.
Support needs to meet customers where they already are, on the website and in the mobile app.
Each customer's question is tied to their own ticket, so answers have to be specific rather than generic.
Obilet Assistant: an AI-based assistant built on CBOT Platform and CBOT's natural language processing technology, giving customers instant support for their ticket queries across Obilet's website and mobile app.
Working with CBOT, Obilet launched Obilet Assistant, an AI-based assistant built on CBOT Platform and CBOT's natural language processing technology.
Customers message the assistant to get instant support for their ticket queries and to change, rebook or cancel their tickets in a fast, convenient way.
The assistant runs on Obilet's website and mobile app, so customers can reach it wherever they are and keep the support experience simple from start to finish.
Obilet Assistant answers ticket queries and handles changes, rebooking and cancellation directly on Obilet's website and mobile app.
By keeping support instant, simple and personalized, Obilet Assistant increases efficiency and raises customer satisfaction across the website and mobile app.
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