CBOT Tops AI Breakthrough 2025 Once Again!

As CBOT, we are delighted to have been awarded the “Transactional Bot Solutions of the Year” at the AI Breakthrough Awards 2025. This award is a result of the global recognition not only of our technology but also of our efforts to build an architecture that operates through it.

Today, the digital employees operating on the CBOT Platform do more than just respond to user requests—they manage business processes end-to-end. From completing credit card applications and updating e-commerce orders, to canceling flight tickets and initiating refunds, or performing bank transfers, these digital employees go far beyond traditional chatbots.

What makes this possible is the hybrid architecture of the CBOT Platform. We combine LLM-based generative AI with secure, traceable systems that are directly integrated with institutional infrastructures. This enables us to deliver a natural, context-aware user experience while ensuring transaction security and regulatory compliance for organizations.

Our digital employees plan, make decisions, interact with corporate systems, and collaborate with humans when necessary to ensure outcomes. This spans a wide range—from assistant systems that support call center agents to fully automated customer journeys.

Being selected from over 5,000 candidates this year demonstrates that CBOT’s digital employee approach has become a benchmark not just locally, but globally.

Digital employees that deliver results, not just conversation…
At CBOT, we have placed this philosophy at the core of our work. Because digitalization requires not only transforming the process but also rebuilding the path to results.