CBOT, the 6th Highest-Rated Platform in the World on Gartner Peer Insights!

AI, Company

A year ago, we ranked 11th. Today, we’re 6th.

As we approach 2026, we at CBOT are proud to have reached a major global milestone. In the Gartner Peer Insights Conversational AI category, we have risen to 6th place among 50 platforms worldwide, with an average rating of 4.7 from a high volume of user reviews. This is not just a change in ranking for CBOT; it is the natural outcome of a long-term vision and a user-centric approach.

Gartner: The “Gold Standard” of the Tech World

In the technology sector, decisions are no longer made based on flashy presentations or marketing slogans. Today, major institutions rely on the objective insights of professionals who have actually used the technology. At this point, Gartner stands out as a global authority, operating in over 100 countries and serving as a strategic reference point for the vast majority of CIOs.

What makes Gartner Peer Insights so trustworthy is its strict methodology. There’s no room for anonymous reviews; every user’s identity is verified and their usage of the platform confirmed. In this system—where fake metrics are impossible—success depends not on a marketing budget, but on real user feedback. CBOT’s rise to 6th place among 50 global competitors is a major achievement earned through tangible performance that goes beyond marketing narratives.

A Strategic Climb of 5 Positions in One Year

CBOT’s leap from 11th to 6th place in just one year reflects not a one-time momentum, but performance achieved in the field with real customers and real-world use cases. Over the past year, deeper and more diverse user feedback has made CBOT’s strong experience across various industries even more visible.

Our product roadmap has been entirely shaped by customer feedback. We streamlined our setup and management processes; especially in heavily regulated sectors, we strengthened our infrastructure to ensure Generative AI works securely and smoothly with legacy systems. Our claim of scalability was proven in the field, with millisecond-level response times even during traffic surges in campaign periods.

CBOT’s Strengths Backed by User Feedback Data

Beyond our overall 4.6 average rating on Gartner Peer Insights, the detailed scores provided by our users at every stage clearly reflect our performance report card:

  • Product Capabilities (4.6 / 5.0): While we still maintain one of the strongest NLP infrastructures, we’ve moved far beyond traditional approaches. We’ve transformed our platform with Generative AI, enabling it to synthesize enterprise data and provide solutions within seconds. Thanks to our Agentic AI capabilities, our 26,000 digital workers are no longer just “chatbots”—they are intelligent agents that execute end-to-end business processes, make decisions, and autonomously complete complex tasks.

  • Evaluation and Contracting (4.8 / 5.0): Our agility in understanding enterprise needs, maintaining transparent communication, and offering flexible models tailored to each project sets us apart from competitors.

  • Integration and Deployment (4.6 / 5.0): Our ability to adapt to complex systems and deliver rapid go-lives—saving organizations from months of waiting—earned high marks from our users.

  • Service and Support (4.6 / 5.0): Conversational AI is our sole focus, allowing us to provide expert-level support for any development need. For us, support isn’t just about closing a “ticket”—it’s about being a true solution partner.

Singular Focus, Deep Expertise

Unlike tech giants trying to touch every domain, we chose a different path: focusing all our energy solely on the world of Conversational AI. For us, Generative AI or Agentic AI isn’t an “extra module” within a broader product suite—it’s our core business. This vertical expertise gives our users three critical advantages:

  • Speed and Agility: Our pace in reflecting global trends and next-gen models into our product surpasses that of bulky competitors.

  • In-Depth Solutions: We know the unique terminology and regulations of sectors like Banking, Retail, and E-commerce by heart. Instead of generic templates, we design “smart digital workers” tailored to the DNA of each organization.

  • End-to-End Ownership: From the NLP engine at the core of our platform to the latest Generative AI integrations, we own the full stack of technology. This makes us a results-driven partner even in so-called “unsolvable” scenarios.

Looking Toward 2026

Ranking 6th among 50 global competitors is not a finish line for us—it’s a powerful source of motivation. As we enter 2026, our goal is clear: without compromising our focused expertise, to become one of the top 5 Conversational AI platforms in the world.

We thank all our users who trusted us, shared their experiences, and helped elevate CBOT to this global standing. Together, we will keep building the future—through conversation.