Client Story: Pegasus Support

Pegasus Support: Turkey’s First AI-based Airline Chatbot

Pegasus & CBOT launched Turkey’s first AI-based airline chatbot in collaboration

Pegasus Support provides instant answers to customer queries through WhatsApp!

Pegasus Support, co-created by Pegasus and CBOT, responds customer queries about ticket search, ticket change, ticket cancellation or converting the tickets to open date ones. In addition, the chatbot enables the users to add a missing flight to Bolbol Flight Program, Pegasus’ Loyalty Program, or to learn their accumulated points. To chat with Pegasus Support, the users just click on the “Contact us” button on Pegasus’ web page, where the WhatsApp icon leads to the area where they can chat directly to the chatbot on WhatsApp.

To learn more about Pegasus Support, please download the client story.

The story will include:

  • • Why an AI-based airline chatbot?
  • • Why CBOT?
  • • What are the capabilities of Pegasus Support? Through which channels does it help customers?
  • • What are the success highlights?

n11 Client Story