Client Story: Koçtaş – Yardım Botu (Support Bot)
CBOT & Koçtaş Launched a Successful Customer Service Virtual Assistant
Koçtaş Yardım Botu (Support Bot), built on CBOT Platform and CBOT’s NLP (Natural Language Processing) technology, answers customer queries and directs the users to the right processes instantly.
Koçtaş customers can reach the information about their orders, invoices, products, campaigns, Koçtaş stores instantly in a conversational way.
The AI-based virtual assistant is available on Koçtaş webpage, mobile app, WhatsApp Business account, Facebook Messenger and it creates great value by increasing efficiency and customer satisfaction through instant, simple, and personalized customer support.
The story will include:
- • Why a conversational experience?
- • Why CBOT?
- • What are the capabilities of Yardım Botu? Where is it available?
- • How does it create value?