Client Story: HDI Sigorta – HADİ
CBOT & HDI Sigorta Co-created a Successful Insurance Chatbot
HADİ, built on CBOT Platform and CBOT’s NLP (Natural Language Processing) technology, answers customer queries, and directs the users to the right processes.
By HADİ, the users can reach the information they are looking for instantly. For urgent cases, they do not have to navigate among the menus. HADİ provides the information and directs the users in cases such as road assistance, contracted repair services, ambulance or locksmith services, vehicle requests. CBOT Platform enables HDI Sigorta to provide an enhanced digital experience in the most direct, natural, and seamless way.
The story will include:
- • Why a conversational experience?
- • Why CBOT?
- • What are the capabilities of HADİ? Through which channels does it help customers?
- • What are the success highlights?