Client Story: Getir – Getir Support

CBOT & Getir Launched a Successful Customer Support Assistant  

Getir Support, built on CBOT Platform and CBOT’s NLP (Natural Language Processing) technology, answers customer queries and directs the users to the right processes.

Getir users can reach the information about their orders and accounts and realize transactions instantly in a conversational way.  Order status, order update, discount coupon usage are some of the topics that Getir Support helps the users. 

The AI-based virtual assistant is available on Getir app, in 3 different sections: Getir (small delivery), Getir Büyük (weekly grocery delivery), and Getir Yemek (delivery from restaurants). Getir Support creates great value by increasing efficiency and customer satisfaction through instant, simple, and personalized customer support. 

The story will include:

  • • Why a conversational experience?
  • • Why CBOT?
  • • What are the capabilities of Getir? Where is it available?
  • • What are the success highlights?

n11 Client Story