Client Story: Eurasia Channel 24/7


CBOT & Eurasia Tunnel Co-created a Successful Virtual Assistant  

Euroasia Tunnel 24/7, built on CBOT Platform and CBOT’s NLP (Natural Language Processing) technology, enables the tunnel users to get information and perform transactions through its web page and WhatsApp account.  

Eurosia Tunnel users can make debt inquiry and payment, and reach basic information just by chatting with Euroasia 24/7.

AI-based assistant offers great value in terms of efficiency and customer experience as it completes the debt inquiry and payment steps within the same experience without directing the user to another channel.

The story will include:

  • • Why CBOT? Why a conversational experience?
  • • What are the capabilities of Eurasia Tunnel 24/7? Where is it available?
  • • Why is it inspiring?

McDonald’s Client Story