CBOT’s AI-based solutions, designed around the concept of human + AI collaboration transforms almost every field of customer support based on an operational activity of intense repetitive tasks.
Put your customer support’s repetitive processes on autopilot
End-to-end case resolution
End-to-end case resolution of common repetitive processes without human intervention
Human + AI customer support solutions operate on CBOT’s own natural language processing (NLP) engine technology and do not have dependency to external services. Therefore, they can be located on-premise as well
Our customer support solutions integrates easily with your existing CRM systems
Suggesting the best answer to the agent
CBOT suggests best answer to the agent and when the confidence level of the answer marked by human agent is certain, the answer will be automated
Advanced AI capabilities
CBOT’s Human + AI systems use AI, specifically natural language processing (NLP) and machine learning to anticipate the whole range of natural language text messages
You’ll get your own AI. All queries and answers will be personalized by crawling your existing data
Did you know?
Why Customer Self Service Chatbots Are Important?