CBOT Secured Its Place Once Again in the 2025 Gartner Report

CBOT was once again listed among the leading global conversational AI companies in Gartner’s “Competitive Landscape: Conversational Solutions” report, published on January 30, 2025.

CBOT had previously been featured in three key Gartner reports:

– As one of the top 16 chatbot and virtual assistant companies in the report “Emerging Technologies and Trends Impact Radar: Artificial Intelligence in Banking and Investment Services,” published on July 1, 2020
– As one of the leading conversational AI platform providers in the report “Competitive Landscape: Conversational AI Platform Providers,” published on October 31, 2022
– As one of the top global conversational AI platform providers in customer satisfaction in the report “Voice of the Customer for Enterprise Conversational AI Platforms,” published on August 29, 2023

Industry Undergoing Transformation

Gartner’s latest report reveals that the conversational AI market is not only growing but also undergoing a profound transformation. In particular, the widespread adoption of generative AI (GenAI) technologies is pushing classic natural language processing (NLP)-based platforms to evolve toward hybrid and autonomous architectures.

At CBOT, we are positioned at the center of this change. Our long-standing investment in a hybrid and sophisticated platform approach, focused on large enterprise use, integrates classic NLP techniques with large language models (LLMs), ensuring both a secure and flexible structure. The “hybrid platform providers” category defined by Gartner includes those who have successfully achieved this architectural transformation. This classification shows that our technology is designed not only to meet today’s needs but also to respond to future use cases.

New Standards Brought by GenAI

Another key highlight of the report is the emergence of next-generation AI architectures, described as “agentic architecture.” This approach aims for AI to evolve beyond merely providing information — toward understanding context and taking action. At CBOT, we believe that AI should transform into a “digital employee” that not only communicates but also manages processes and focuses on final outcomes. Our product strategies have been reshaped in parallel with this vision. Today, the solutions we offer to our customers are not just conversational assistants; they are systems integrated into business processes, taking action, learning, and continuously improving.

Leadership Comes Not Only from Technology but from Approach

In Gartner reports, evaluation criteria include not only product features but also strategic approach, the ability to create customer value, and responsiveness to market evolution. At CBOT, what makes us stand out in these assessments is not just our technological capabilities but also our focus on customer success, our adaptable platform architecture, and our approach to providing strategic solutions tailored to each sector. This goes beyond simply offering a product or service; it means being part of a journey that enables organizations to position AI as a business partner.

Sectoral Depth and Compliance

According to Gartner, sectors subject to regulations — such as finance, retail, insurance, and the public sector — require special attention in AI use. In these sectors, criteria like data security, privacy, and explainability are of critical importance. At CBOT, with our experience in highly regulated sectors such as finance, public services, and customer service, we provide a holistic response not only to technical needs but also to ethical and operational requirements. Thanks to our customizable, localizable, and secure structure, we enable organizations to develop sustainable and scalable AI strategies.

As CBOT, we are deeply proud to be recognized among the leading technology companies in the global conversational AI market in this Gartner report. Gartner’s reputation as a trusted resource for decision-makers across sectors — from finance to commerce, manufacturing to technology — further emphasizes our position in the industry. Being recognized by Gartner as a leading player among global technology companies reflects our competitiveness and commitment to delivering top-tier solutions.

We extend our heartfelt thanks to the CBOT family, all our customers, and our business partners.

Click here for the report.