Client Story: VakıfBank

VakıfBank’s virtual banking assistant, Vibi, enhanced, improved and rebuilt on the CBOT Platform with CBOT’s end-to-end customer experience tools and NLP technology, provides instant support to the banks’ existing and potential customers.

Vibi is now empowered by CBOT! Customers and potential customers chat with Vibi, which is easily accessible on the banks’ website, to learn about VakıfBank’s products & services, fees & commissions, loan and deposit calculations, currency conversions, the nearest ATM / branch and more.

The story will include:

  • • The story behind? Why CBOT?
  • • What are the capabilities of Vibi?
  • • Why is it inspiring?

Ziraat Asistan – Success Story