Client Story: İşbank – Maxi

The First AI-Based Banking Virtual Assistant in Turkey!

Turkey’s largest private bank has chosen CBOT to pioneer in the conversational banking business

İşbank partnered with CBOT in 2017 to create an AI-based text-enabled chatbot, “Ask İşbank”, to provide instant answers to everyday customer queries. Then, the system has evolved and spread to other channels, such as messaging platforms and voice assistants. Currently, Maxi is available through various channels and platforms such as İşbank’s website –, mobile application – İşCep, Facebook Messenger, WhatsApp, Google Assistant, Pepper – the robot in the flagship branches. To learn more about Maxi, please download the client story.

The story will include:

  • • Why dialogue banking ?
  • • Why CBOT?
  • • What are the capabilities of the virtual assistant? Through which channels does it help customers?
  • • What are the success highlights?

n11 Client Story