The new digital assistant, powered by CBOT’s GenAI technology, has completely transformed the way Eurasia Tunnel users access information. Previously limited to answering predefined questions, the system can now follow context, sustain multi-step conversations, and understand open-ended queries to enable natural communication.

Thanks to real-time system integrations, information on toll fees, campaigns, and announcements is always up-to-date, allowing users to instantly access accurate data without needing manual updates. Additionally, by learning from documents such as the sustainability report and privacy policies, the system can reliably answer questions based on corporate content.

This three-layered intelligent solution is redefining the Eurasia Tunnel’s digital customer experience:
Faster, more natural, more reliable.

In its story, you can find information about the following topics:

• • How did the need arise?
• • What can the Eurasia Tunnel Assistant do?
• • Why is the Eurasia Tunnel Assistant inspiring?

Click here to access the customer story.👈