Serving over 400,000 active users daily and more than 50,000 member businesses, MetropolCard needed to respond to user demands more quickly and efficiently due to its increasing transaction volume. In the traditional call center setup, the time spent on frequently repeated questions negatively impacted customer satisfaction and led to inefficient use of operational resources.

At this point, the MetropolCard Assistant, developed with CBOT’s advanced artificial intelligence technology, came into play. This digital solution not only provides information but also performs transactions on behalf of users, ushering in a new era in customer service by digitizing call center processes.

The customer story includes details on the following topics:

• • How did the need arise? Why was CBOT chosen?
• • What can MetropolCard Assistant do?
• • Why is MetropolCard Assistant inspiring?

Click here to access the customer story. 👈