Client Stoy : Obilet Hotel Concierge
The Right Answer at the Moment of Decision: Obilet Hotel Assistant
Powered by CBOT’s AI infrastructure, the Obilet Digital Hotel Assistant instantly delivers the most frequently needed information to users—specific to the hotel being viewed—on the hotel detail page. On key topics that directly impact the decision-making process, such as breakfast, parking, location, and cancellation policies, it provides clear answers within seconds, without requiring users to search through the page. This accelerates the decision-making stage of the booking journey.
This solution is not just a chat interface; it also marks a significant step toward building a scalable, consistent, and reliable customer communication model across digital channels.
In the story, you will find a closer look at the following:
- • How did the need arise?
- • What Can the Hotel Concierge Do?
- • What Makes the Hotel Concierge Inspiring?