Customer story · Public sectorThe digital tax assistant that makes reaching tax services easier for citizens.
GİBİ is Turkey's Tax Assistant, built on CBOT Platform and CBOT's NLP (Natural Language Processing) technology. Positioned on the Revenue Administration's website, it gives citizens instant, 24/7 answers to their tax-related questions in both Turkish and English, running on an on-premise installation for the highest level of data security.
The Turkey Revenue Administration, the country's tax authority, launched its Tax Assistant GİBİ to give citizens instant support instead of routing them through menus and a call center. Running on the Administration's website, the assistant answers frequently asked tax questions in Turkish and English, step by step. For data security, the system runs entirely on-premise.
“GİBİ answers frequently asked tax questions in both Turkish and English, in a simple, step-by-step flow, 24/7.”
As the entity responsible for managing tax-related services across the nation, the Turkey Revenue Administration recognized the need for automation to improve efficiency and offer immediate, straightforward support to its citizens, rather than making them navigate menus or call a contact center for basic information.
As the entity managing tax services nationwide, the Administration needed automation to improve efficiency and give citizens immediate support.
Individuals preferred a natural, intuitive way of engaging instead of navigating menus or calling a contact center for basic information.
Dozens of topics, from the disability tax deduction and MTV transactions to inheritance procedures and e-archive invoice inquiries, had to be served from a single point.
The experience had to run in both Turkish and English, with data protected at the highest level.
GİBİ, an AI-based digital tax assistant that provides 24/7 instant service. Designed and trained on CBOT Platform with CBOT's natural language processing and machine learning technologies, GİBİ was chosen on the strength of CBOT's proven track record. The CBOT team took complete ownership of its design and implementation.
GİBİ was placed on the Revenue Administration's website, answering frequently asked questions in a simple, step-by-step flow.
GİBİ serves in both Turkish and English, reaching a wider base of taxpayers.
To keep data security at the highest level, the system runs entirely on an on-premise installation.
GİBİ covers dozens of tax topics, from disability tax deduction, MTV and inheritance to rental income and e-archive invoices, on the website, in Turkish and English, on an on-premise installation.
This project showed that an assistant bringing automation to public services gives citizens easy 24/7 access while freeing representatives to focus on more complex, personalized interactions.
The plan is to enlarge GİBİ's scope and make the assistant available across more channels.
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