Client Story – Çözüm Danışmanı (Solution Contact)

CBOT & Defacto Launched a Successful Customer Service Virtual Assistant  

Defacto Çözüm Danışmanı (Customer Contact), built on CBOT Platform and CBOT’s NLP (Natural Language Processing) technology, answers customer queries and directs the users to the right processes instantly.

Defacto customers can reach the information about their orders, invoices, products instantly in a conversational way.

The AI-based virtual assistant is available on Defacto webpage and it creates great value by increasing efficiency and customer satisfaction through instant, simple, and personalized customer support.

The story will include:

  • • Why a conversational experience?
  • • Why CBOT?
  • • What are the capabilities of Çözüm Danışmanı? Where is it available?
  • • How does it create value?

n11 Client Story