The virtual assistant that makes reaching the Ministry easier for every education stakeholder.
MEB Asistan is the second AI-based virtual assistant launched in partnership with the Turkish Ministry of National Education. Built on the CBOT Platform, it answers questions from students, teachers, parents, ministry staff and every stakeholder of the education system in natural language, 7/24, on the Ministry's official website meb.gov.tr.
The Ministry of National Education launched MEB Asistan, its second assistant after EBA Asistan, to give millions of students, teachers and parents a single place to ask the Ministry anything. Running 24/7 on meb.gov.tr, it understands questions in everyday language and answers them without a site search. It crawls the Ministry's published content to stay current and keeps improving as new questions arrive.
“A parent can reach their child's BİLSEM result just by asking, without searching through the website.”
The Ministry of National Education answers to millions of students, teachers, parents and staff on a huge range of topics, from scholarships and equivalence procedures to exams, legislation and BİLSEM. Finding the right information often meant navigating the website and browsing through different menus. The Ministry wanted a single, always-available point where anyone could simply ask a question and get an accurate answer.
Students, teachers, parents and staff had to be able to ask the Ministry anything from one single place.
Reaching the right information often meant navigating the website and browsing through different menus.
A very broad set of topics, from scholarships and equivalence to exams, legislation and BİLSEM, had to be covered.
When the Ministry's published content changed, the assistant had to serve the most current information.
Following the success of EBA Asistan, CBOT and the Ministry launched MEB Asistan on the official website meb.gov.tr. Built on the CBOT Platform's natural language processing and machine learning, the assistant understands questions written in everyday language and answers them 7/24, crawling the Ministry's published content so its answers stay current.
MEB Asistan was placed on the Ministry's official website, meb.gov.tr, and is available 24/7.
With the CBOT Platform's natural language processing, the assistant understands questions written in everyday language like a person would, and keeps answers current by crawling the Ministry's published content.
Machine learning lets the assistant keep improving as new questions come in; with CBOT's technology it can even communicate with EBA Asistan.
MEB Asistan answers questions across a wide range of topics, from scholarships and equivalence, assignments abroad and legislation to BİLSEM, exams and EBA, on meb.gov.tr, 24/7.
Building on the success of EBA Asistan, this project showed how much an assistant that lets citizens ask the Ministry anything from a single door simplifies access to information.
The goal is to widen the assistant's topic coverage and answer the questions of ever more education stakeholders in a current, accurate way.
More case studies
Every organization's needs are different, but the impact of a well-designed AI experience is shared: faster processes, easier service and stronger customer engagement. Explore the other success stories we have brought to life across different industries.
Atatürk University | ATA-AÖF Support
Turkey Revenue Administration | GİBİ
