Case studies
Real outcomes from Türkiye's leading banks, insurers and brands.
Ziraat Bankası | Ziraat Asistan
Ziraat Asistan is the virtual banking assistant of Ziraat Bank, Turkey's oldest and largest bank. Redesigned on CBOT Platform with CBOT's NLP technology and CBOT Fusion integration middleware, it answers hundreds of banking topics and completes personalized transactions across the bank's web and mobile channels.
Halkbank | Halkbank Assistant
Halkbank Assistant is an AI-based banking virtual assistant built on the CBOT Platform with CBOT's NLP technology. Available on the bank's website and mobile app, it answers frequently asked banking questions 24/7, calculates deposit and loan interest, shares exchange rates, and guides customers on card, password and branch/ATM topics, while CBOT's ASR and TTS also power the bank's IVR and Call Center.
Garanti BBVA | UGI
UGI is Garanti BBVA's AI virtual assistant, built on CBOT Platform. Inside the Garanti BBVA Mobile app, and on WhatsApp and Messenger, UGI understands customers' everyday banking questions and completes real transactions, from checking a card balance to sending money.
İşbank | Maxi
Maxi is the first AI-based banking virtual assistant in Türkiye. İşbank, the country's largest private bank, partnered with CBOT to build an assistant that answers everyday banking questions and handles daily transactions across the bank's own and third-party channels. Trained and launched in months, Maxi delivers fully Turkish-language service to millions of customers.
QNB Finansbank | Q
Q is QNB Finansbank's AI virtual assistant, built on CBOT Platform. Inside the bank's Cep Şubesi mobile app, Q answers customer questions and completes everyday banking tasks in seconds, from loan and deposit calculations to payment reminders and card payments.
Albaraka Türk | Alba
Built on CBOT's no-code platform and advanced AI, the 'Alba' virtual assistant digitalizes Albaraka Türk's customer experience and raises security standards to the highest level. Deployed on-premise and integrated with the bank's existing systems, Alba supports customers across more than 200 banking topics.