Customer story · BankingThe secure virtual assistant that makes banking fast.
Built on CBOT's no-code platform and advanced AI, the 'Alba' virtual assistant digitalizes Albaraka Türk's customer experience and raises security standards to the highest level. Deployed on-premise and integrated with the bank's existing systems, Alba supports customers across more than 200 banking topics.
In today's banking industry, digitalization has become a fundamental element for optimizing customer experience and gaining a competitive edge. Rising customer expectations and changing habits push banks to deliver faster, more personalized, and seamless services, while high security and data privacy remain top priorities.
Albaraka Türk answered this with 'Alba', an AI-powered virtual assistant built on CBOT's no-code platform. Alba digitalizes the customer experience and elevates security standards, giving customers reliable support across more than 200 different banking topics.
Thanks to the no-code platform, the bank's own team can update Alba's content, workflows, and integrations without writing any code. Secure API connections let Alba communicate with the bank's existing infrastructure, while an on-premise deployment keeps all data processing inside the bank's controlled environment.
“An on-premise deployment keeps all of Alba’s data processing within the bank’s servers and controlled environment.”
Traditional call centers and branches fall short of the demand for fast, secure, and user-friendly digital services. At the same time, banking demands the highest levels of security and data privacy, so any digital assistant has to protect customer information and keep financial data within the bank's own controlled environment.
Customers wanted to complete transactions instantly, with minimal effort, and traditional call centers and branches fell short of this demand.
Banking made protecting customer information and securing financial data a top priority.
Data had to remain within the bank’s own controlled environment, in line with sector-specific regulations.
Content, workflows and integrations had to be updatable by the bank’s own team without any coding knowledge.
Albaraka Türk developed 'Alba', a virtual assistant built on CBOT's no-code platform. Alba is deployed on-premise, integrates with the bank's existing systems through secure API connections, and can be managed and improved by the bank's own team without any coding knowledge.
Alba is built on CBOT’s no-code platform, so the bank’s team can update content, workflows and integrations quickly and flexibly without writing any code.
Secure API connections let Alba communicate with the bank’s existing infrastructure and access real-time, accurate information.
An on-premise deployment keeps all data processing inside the bank’s servers, meeting the sector’s data privacy and security requirements.
Alba offers comprehensive, reliable support across more than 200 banking topics, available on the website.
Deployed on-premise and integrated with the bank’s existing systems, Alba digitalizes the customer experience without compromising on security standards.
Thanks to the no-code platform, the bank can continuously extend Alba’s coverage and integrations with its own team.
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