Hello, I am Güven.

Güven is an AI-powered digital claims expert that manages insurance processes end-to-end, from claim notification to payment decision.

GÜVEN manages claims operations end-to-end through interconnected digital workers.

 


    • Claim Notification Intake

      GÜVEN receives claim notifications through multiple channels, performs policy verification, and automatically initiates the claim file opening process.


    • Document & Data Verification

      Registration documents, driver’s licenses, reports, and claim documents are analyzed using artificial intelligence to identify missing, incorrect, or high-risk documents.


    • Visual Damage Analysis

      Damage photos and related documents are examined to carry out reserve estimation, consistency checks, and preliminary assessment processes.


    • Operational Decision Mechanism

      GÜVEN analyzes the claim file using operational rules and AI-driven evaluations to manage assessor assignment, approval, or automated payment processes.


    • Customer Communication

      Throughout the process, customers are informed via SMS, WhatsApp, or voice calls and are directed to live support when necessary.


    • Reporting & Operations Management

      All operational data is reported in real time, process performance is monitored, and operations teams are provided with real-time visibility.

 

GÜVEN was developed with consideration for your organization’s operational needs and insurance processes.

GÜVEN makes claims processes faster, more controlled, and more efficient through multi-channel claim notification management, AI-powered document and visual verification, a flexible integration architecture, and operational automation capabilities.

1

Multi-Channel Claim Notification & Process Management

Receiving claim notifications through WhatsApp, SMS, IVR, and digital channels
Automatically managing policy verification, claim file creation, and assessor assignment
Providing policyholders with real-time status updates throughout the process

2

AI-Powered Document & Visual Verification

Automatically analyzing registration documents, driver’s licenses, reports, and claim documents
Verifying the consistency of photos, reports, and documents using artificial intelligence
Detecting missing, incorrect, or high-risk files and directing them for manual review

3

Claims Decision Mechanism & Operational Automation

Managing reserve estimation and preliminary assessment processes
Enabling automated decision-making and payment processes for standard and low-value claims
Accelerating assessor assignment, approval, and operational workflows

4

Reporting, Analytics & Operational Efficiency

Generating detailed operational reports on claims processes
Analyzing process performance, error rates, and processing times
Improving efficiency by reducing the workload of operations teams

 

 

Enhance Customer Engagement with CBOT’s Conversational and Generative AI Capabilities.

 

Are you ready to harness the power of LLMs in customer and employee experience with CBOT?