Customer story · BankingThe AI assistant that answers banking questions instantly on the website.
Vibi, VakıfBank's AI-based banking virtual assistant, was rebuilt on the CBOT Platform and powered by CBOT's NLP technology. Serving on the bank's website, it gives existing and potential customers instant, 24/7 support across hundreds of banking topics.
VakıfBank wanted its customers and potential customers to reach the bank's products and services anytime, anywhere, and through the channel of their choice. The goal was a seamless, natural experience where questions are answered instantly.
To make that happen, VakıfBank's banking virtual assistant, Vibi, was made stronger and smarter. CBOT took end-to-end responsibility for Vibi, redesigning it on the CBOT Platform and powering it with CBOT's NLP technology for a more intelligent, uninterrupted customer experience.
Serving on VakıfBank's website, Vibi answers frequently asked banking questions, calculates deposit and loan interest, provides exchange-rate information, and guides customers on card applications, password transactions, the nearest ATM or branch and more. To keep data security at the highest level, the system runs through an on-premise installation.
VakıfBank aims to ensure that customers can access its products and services anytime, anywhere, and through their preferred channel effortlessly. As customer expectations rose over time, Vibi needed to be improved in terms of both NLP and experience design so that every question is answered instantly and seamlessly.
VakıfBank wanted customers and potential customers to reach its products and services anytime, anywhere, through their preferred channel, effortlessly.
As customer expectations grew over time, every question needed an instant, seamless answer.
Vibi needed to be improved in both NLP and experience design.
Enterprise data security had to be kept at the highest level.
CBOT took end-to-end responsibility for Vibi and rebuilt it on the CBOT Platform, powered by CBOT's NLP technology. Alongside the platform's NLP structure and dialogue design tools, the CBOT Fusion module made it possible to design complex flows requiring corporate integrations quickly and without coding. Integrated into VakıfBank's systems and running on an on-premise installation, Vibi delivers a simple, personalized and secure experience.
CBOT took end-to-end responsibility for Vibi, redesigning it on CBOT Platform and powering it with CBOT's NLP technology for a more intelligent, uninterrupted experience.
CBOT Fusion made it possible to design complex flows requiring corporate integrations quickly and without coding; Vibi was integrated into VakıfBank's systems.
Vibi runs on an on-premise installation to keep data security at the highest level.
Vibi runs on VakıfBank's website through an on-premise installation; it answers hundreds of banking topics and handles calculations.
Vibi brought together an assistant that instantly answers frequent banking questions, runs calculations and guides customers, kept current by no-code tools and secured at the highest level by an on-premise installation.
In the upcoming period, the aim is for Vibi to serve through a broader scope and across different channels.
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