Managing Drift

Over time customer behaviour changes, new products are added and language patterns evolve. A Voice AI Agent conversation that worked perfectly six months ago can show small but cumulative drift today. That drift is usually gradual rather than sudden, and hard to notice. Which is exactly why passive monitoring will not catch it.

Managing drift is the move from the passive stance of "we will notice when something breaks" to the active discipline of "we retest on a schedule". CBOT's re-evaluation loop catches drift early by reassessing periodically. It is one of the basic conditions for keeping a system alive at scale.