Compact mild-roast machine
Matches mild taste and a small kitchen
Compact footprint · quiet operation · mild presets · easy maintenance
RETAIL & E-COMMERCE
The AI partner behind leading retail experiences.
CBOT brings Generative AI, Agentic AI, WhatsApp commerce, Voice AI, and intelligent customer service into the complete retail journey.
Help customers find the right product, connect every conversation with live commerce systems, complete sales and service workflows, and deliver faster support from discovery to after-sales. Every customer intent connected to the right product, action, or person.
Order completedin conversation
TRUSTED IN RETAIL
Trusted by leading retail and commerce brands.
Selected organizations working with CBOT across customer service, product discovery, WhatsApp, Voice AI, Generative AI, Agentic AI, and enterprise automation.
Selected retail, e-commerce, travel, food, and consumer-service references. Solution scope varies by organization.
One AI platform across every moment of the retail relationship.
Retail AI creates value before, during, and long after a purchase. Select a customer or employee moment to see the breadth of intelligent action, across AI, enterprise systems, workflows, and human teams.
Discover & choose
Natural-language product searchSmart product searchGuided sellingProduct recommendationsProduct comparisonGift recommendationsStyle & taste discoveryCategory guidanceProduct educationCampaign discoveryStore & product availability
One customer journey. Dozens of opportunities for intelligent action.
Customers do not always know what to search for. They know what they need.
Traditional commerce search expects customers to know the correct product name, category, model, or technical feature. Generative AI creates a more natural discovery experience, customers explain what they want to achieve, where the product will be used, which features matter, what to avoid, their budget, and their taste. The AI Agent asks relevant follow-up questions and connects the answers with approved retail data.
FROM “I DON'T LIKE STRONG COFFEE AND HAVE LIMITED COUNTER SPACE,” THE AGENT IDENTIFIES
- Taste preference
- Available space
- Coffee format
- Usage frequency
- Budget
- Maintenance preference
THE AGENT CONNECTS WITH
- Product catalogue
- Product specifications
- Inventory
- Pricing
- Campaigns
- Approved product content
Low-noise capsule machine
Simple, low-maintenance, space-saving
Single-cup · quiet · minimal cleanup · compact build
Adjustable-strength automatic
Keeps coffee mild while others can vary it
Adjustable strength · programmable · compact · low noise
Representative recommendations. Live availability, price, and campaign information come from the retailer's connected systems, the result is limited to a concise set of relevant products with an explanation of why each matches.
Move from keyword matching to intent-based product discovery.
Retail AI should not stop at the recommendation.
CBOT combines Generative AI with product knowledge, commerce systems, customer context, workflows, business rules, and human teams. An AI Agent can identify the appropriate next step and move the shopping or service journey forward.
- 01
Understand the objective
Interpret the customer's shopping or service goal.
- 02
Ask relevant questions
Clarify preferences, constraints, and context.
- 03
Retrieve information
Pull approved product and service information.
- 04
Access live data
Access current inventory, pricing, and campaign data.
- 05
Evaluate options
Compare available options against the need.
- 06
Trigger the workflow
Start the appropriate commerce or service workflow.
- 07
Involve a human
Bring in a representative where required.
- 08
Complete & record
Complete the outcome and record it for continuity.
The recommendation begins the journey. Agentic AI moves it toward completion.
Product discoveryProduct comparisonGuided sellingCampaign informationStore availabilityLead qualificationOrder supportDeliveryInvoice requestsCancellationReturns & refundsLoyaltyComplaintsHuman transfer
CBOT + WHATSAPP BUSINESS
Turn WhatsApp into a storefront, service desk, and customer relationship channel.
As a WhatsApp Business Solution Provider, CBOT helps retailers combine official WhatsApp Business APIs with AI Agents, commerce systems, proactive customer journeys, and human representatives. Customers can discover products, get assistance, track orders, resolve service requests, and continue with a person, without leaving the messaging environment they already use.
Web · WhatsAppactive
Do you have a quiet coffee machine for a small kitchen?
Yes, a few mild-coffee options fit a small space. May I ask how often you'll use it?
- Campaign message delivered
- Customer responded
- Interest understood
- Preferences collected
- Suitable products retrieved
- Product carousel presented
- CHANNEL
- TEMPLATE
- Approved
- CONSENT
- Yes
- CATALOGUE
- Connected
- STEP
- Discovery
- NEXT
- Purchase / human
From notification to conversation. From conversation to commerce.
WHATSAPP SHOPPING ASSISTANT
- Natural-language discovery
- Product search & comparison
- Product cards & carousels
- Store availability
- Campaign information
- Lead collection
- Human sales support
PROACTIVE COMMUNICATION
- Order confirmations
- Shipment updates
- Return & exchange updates
- Product-review requests
- Back-in-stock notifications
- Membership updates
- Basket reminders
- Satisfaction surveys
MARKETING AUTOMATION
- Audience selection
- Campaign automation
- Re-engagement journeys
- Customer-specific offers
- Post-purchase follow-up
- Stock & price notifications
- Campaign-response automation
CUSTOMER SERVICE
- Order tracking
- Delivery issues
- Invoice requests
- Cancellation & returns
- Refund status
- Product support
- Complaint creation
- Live human support
Approved campaign messageCustomer respondsAI understands interestPreferences collectedProducts retrievedCarousel presentedPurchase or human support
All proactive communication follows customer consent, approved message templates, WhatsApp policies, and applicable regulations.
Checkout completes the sale. It does not complete the relationship.
Order and after-sales journeys create some of the highest-volume customer-service demand in retail. CBOT connects customer requests with order, shipment, payment, invoice, return, and customer-service systems.
Order placedPreparedShippedDeliveredSupport requestedResolved
ORDER & DELIVERY
- Order confirmation
- Order status
- Shipment tracking
- Delivery date
- Delayed shipment
- Store pickup
- Delivery changes
- Missing-item support
CANCELLATIONS & CHANGES
- Order cancellation
- Item cancellation
- Address updates (where permitted)
- Delivery changes
- Payment-related routing
RETURNS & REFUNDS
- Return eligibility
- Return initiation
- Product exchange
- Refund status
- Missing refund
- Damaged products
- Exception routing
GENERAL SUPPORT
- Invoice requests
- Membership inquiries
- Product support
- Complaint creation
- Case tracking
- Human transfer
Automate repetitive service. Preserve human attention for the moments that need it.
Give customers a person when they need one, already prepared by AI.
When automation cannot or should not complete the journey, CBOT transfers the interaction to an appropriate representative with the available customer, product, order, and process context. AI remains active beside the representative.
AI-POWERED LIVE CHAT
- Queue management
- Conversation assignment
- Conversation pools
- Predefined responses
- AI-generated suggestions
- Customer blocking (where required)
- Conversation transfer
- Outside-hours messages
- Multiple simultaneous conversations
- Supervisor visibility
HUMAN AGENT AI ASSIST
- Conversation summaries
- Product knowledge
- Order information
- Suggested responses
- Next-step recommendations
- Policy & procedure information
- Interaction wrap-up
VIDEO SUPPORT
- Live product demonstration
- Technical support
- Installation assistance
- Return & exchange review
- Product education
- VIP service
- Visual issue assessment
AI handles the preparation. People handle the moment that needs people.
Bring the complete retail experience to the phone channel.
CBOT Voice AI Agents can bring the same customer-service and workflow capabilities used in digital channels into inbound and outbound voice interactions.
Order inquiriesShipment & deliveryStore informationProduct availabilityAppointment & installationReturns & cancellationsComplaint & case creationCustomer follow-upProactive notificationsIntelligent routing
CBOT can work with approved contact-center environments and transfer customers to human representatives with available context.
Let customers speak naturally, and move the retail process forward.
Give every store and service employee immediate access to enterprise knowledge.
Retail employees often need product documents, procedures, campaigns, warranty rules, operational content, HR information, and IT support while serving a customer. CBOT can provide Generative AI-powered employee assistants connected to approved enterprise knowledge and workflows.
STORE & DEALER SUPPORT
- Product information
- Stock & availability guidance
- Campaign information
- Store procedures
- Returns & warranty rules
- Operational support
- Customer-journey guidance
REPRESENTATIVE SUPPORT
- Ticket context
- Knowledge retrieval
- Suggested responses
- Product & policy information
- Workflow initiation
- Case summaries
INTERNAL HELP DESKS
- IT support
- HR support
- Employee onboarding
- Internal requests
- Enterprise knowledge
- Operational questions
Faster answers for employees create faster answers for customers.
Turn customer attention into an active conversation.
Instead of sending every customer who interacts with an advertisement to a static landing page, retailers can direct eligible journeys into AI conversation, Live Chat, WhatsApp, human sales support, or video consultation.
POTENTIAL JOURNEYS
- Instagram ad → AI shopping assistant
- Facebook ad → product discovery
- Campaign response → WhatsApp
- Product launch → live consultation
- Lead qualification
- Human sales transfer
CONTENT & COMMENT MODERATION (WHERE INCLUDED)
- Inappropriate content
- Spam
- Personal-information exposure
- Harmful comments
- Platform-policy violations
Do not end the campaign at the click. Continue it as a conversation.
FEATURED RETAIL SUCCESS STORY
MediaMarkt and CBOT: turning coffee expertise into an AI-powered sales experience.
MediaMarkt partnered with CBOT to help customers navigate coffee, coffee machines, products, and personal taste. The result was a Generative AI-powered Digital Coffee Sales Consultant designed to understand customer preferences and connect them with relevant products available through MediaMarkt.
Türkiye's first Agentic AI Sales Consultant.
This statement is presented in line with approved corporate and customer wording.
WebsiteMobile application
THE COFFEE ASSISTANT
- Understands natural questions
- Asks relevant follow-up questions
- Interprets taste & usage preferences
- Uses Generative AI coffee knowledge
- Connects to approved product information
- Retrieves relevant availability, price & campaign information
- Recommends suitable products and coffee machines
More retail journeys transformed with CBOT.
High-volume digital commerce
Selected approved customers such as Getir or obilet.com
- Order or booking support
- Digital self-service
- Changes & cancellations
- High-volume customer interactions
- Human handover
- Operational integration
Product & after-sales experience
Selected approved customers such as Teknosa, Koçtaş, Gratis, Vakko, or Viessmann
- Product information
- Guided selling
- Store information
- Customer support
- Order & after-sales journeys
- Human assistance
Customer scope, outcomes, and figures are shown only where confirmed and approved for publication.
Bring AI into the retail systems already running the business.
E-commerce platformsProduct information managementCatalogue systemsInventoryPricing & promotionsOrder managementDelivery & fulfilmentCRMLoyaltyPayment systemsMarketing automationContact centersCase managementEnterprise knowledgeWeb & mobile applicationsWhatsApp Business APIPrivate APIs & endpoints
Transform the customer experience without rebuilding the commerce foundation behind it.
Frequently asked questions
How can retailers use CBOT?
CBOT supports product discovery, guided selling, customer service, WhatsApp commerce, Voice AI, order tracking, delivery, cancellation, returns, refunds, loyalty, Live Chat, video support, human-agent assistance, employee support, and enterprise knowledge.
Does CBOT work only with e-commerce companies?
No. CBOT supports physical retailers, omnichannel retailers, marketplaces, delivery companies, consumer-electronics retailers, fashion and beauty brands, food and beverage organizations, travel platforms, store networks, and other consumer-service businesses.
What is Agentic AI for retail?
Agentic AI connects natural-language interaction with product knowledge, customer context, commerce systems, tools, workflows, business rules, and human support, enabling AI Agents to move shopping and service journeys toward completion.
Can CBOT help customers find the right product?
Yes. AI Agents can ask relevant questions, understand preferences, retrieve approved product information, and recommend suitable options based on connected retail data.
Can recommendations use current stock, price, and campaign data?
Yes, where the relevant systems are integrated. CBOT can retrieve approved inventory, pricing, promotion, and product information from connected retail systems.
How can retailers use WhatsApp with CBOT?
Retailers can use official WhatsApp Business APIs with CBOT for product discovery, guided selling, campaigns, order updates, delivery support, returns, loyalty, customer service, and human-agent conversations.
Is CBOT a WhatsApp Business Solution Provider?
CBOT provides official WhatsApp Business solutions as a Business Solution Provider. The current approved Meta designation and wording are confirmed before publication.
Can retailers initiate WhatsApp conversations?
Yes, subject to customer consent, approved message templates, WhatsApp policies, and applicable communication regulations.
Can customers continue from AI to a human on WhatsApp?
Yes. The available transcript, customer context, product or order information, collected data, and reason for escalation can be passed to the human representative.
Does CBOT support video customer service?
CBOT can support configured video-interaction scenarios such as live product demonstration, installation support, technical assistance, return review, and specialist consultation.
Can CBOT support store employees?
Yes. Store and operational employees can use AI assistants to access approved product, campaign, procedure, inventory, warranty, HR, IT, and enterprise knowledge.
Does CBOT support Voice AI for retail?
Yes. Voice AI Agents can support order inquiries, delivery, product availability, store information, returns, service requests, proactive communication, and intelligent routing.
Can CBOT support returns and refunds?
Yes. AI Agents can explain approved policies, collect required information, initiate configured workflows, provide status updates, and escalate exceptions.
Can CBOT integrate with existing retail systems?
Yes. CBOT can connect with approved commerce, CRM, product, inventory, pricing, campaign, order, fulfilment, loyalty, payment, contact-center, marketing, and customer-service platforms.
THE NEXT RETAIL EXPERIENCE
Turn every customer intent into the next best retail action.
Bring Generative AI, Agentic AI, WhatsApp commerce, Voice AI, product discovery, order support, after-sales service, employee assistance, and human collaboration into one connected retail strategy. Work with the enterprise AI partner already trusted by leading retail and commerce organizations.