Citizens do not want menus, queues or office hours. They want an answer. CBOT's voice AI agents pick up instantly, understand the request in plain language, and either resolve it on the spot or guide the citizen to the right step, on the phone, the website, the mobile app or a messaging channel.
Public institutions already run on CBOT. The Revenue Administration uses our agents to handle high-volume citizen demand without growing the queue. The model is the same for every agency: take the repetitive load off the front desk and let staff focus on the cases that truly need a human.
WHAT THE AGENTS DO
These are the everyday public-service tasks voice AI agents take on, the ones that arrive by the million and rarely need human judgement.
Education, tax, health, transport, social benefits, foreign trade, tourism, the agent answers frequently asked questions across thousands of topics in plain language, day or night, with no hold music and no transfer.
Citizens schedule, reschedule or cancel appointments by simply saying what they need. The agent checks availability, confirms the slot and sends the details, no menu trees, no call-centre wait.
From benefit claims to permit requests, the agent walks the citizen through eligibility, required documents and each field, then completes the submission, turning a confusing process into a guided conversation.
"Where is my application?" The agent looks up the case in real time, explains the current stage and the next step, and removes a huge share of repeat calls to the front desk.
Public services target the whole population. The agent handles multiple languages and accessible voice interaction, so reaching information does not depend on literacy, device skill or office hours.
When a request touches personal records or a transaction, the agent confirms the citizen's identity through the institution's own checks before anything is disclosed or changed.
CUSTOMER STORY
The Turkey Revenue Administration is the tax-collecting agency of the Turkish government. Its aim is to give citizens immediate, straightforward support instead of routing them through menus or a contact center. GİBİ, a digital tax assistant built and trained on CBOT Platform, answers tax questions on the Administration's website.
GİBİ runs on an on-premise installation, so data security stays at the highest level.
Citizens ask their tax questions in either language and receive answers in the same language.
Frequently asked questions about tax policies and regulations are explained in a simple, step-by-step flow.
The CBOT team took complete ownership of the design and implementation, using CBOT Platform and its natural language processing technology.
GİBİ answers citizens' tax questions on the Revenue Administration's website, at any hour and on the institution's own infrastructure.
GİBİ is the Revenue Administration's tax assistant, built on CBOT Platform. The deployment model is determined by the institution.
WHY CBOT
Government workloads are huge, repetitive and accountable. CBOT is built for exactly that scale and scrutiny.
Routine transactions in the public sector arrive by the million. Voice AI agents absorb that volume in parallel, so demand peaks and seasonal rushes do not turn into hold times.
Phone, website, mobile app, voice assistants and messaging, the same agent meets citizens wherever the institution chooses to be present, with one consistent answer.
When the agent clears the repetitive FAQs and form-filling, public servants spend their time on the complex, human cases that genuinely need their judgement.
CBOT already powers citizen-facing agents at public bodies including the Revenue Administration, deployed with the security and governance the public sector requires.
Yes. The agent integrates with your existing systems, appointment and case-management tools so it can look up real status, book real slots and complete real transactions, not just read out static information.
Sensitive actions sit behind identity verification using the institution's own checks, and data handling follows your security and compliance requirements. The agent only discloses or changes records once the citizen is verified.
The agent resolves the routine, high-volume work and hands off cleanly to a human officer for anything that needs judgement, passing along the full context so the citizen never repeats themselves.
The agent handles multiple languages and accessible voice interaction, and works across phone, website, mobile app, voice assistants and messaging, wherever your institution wants to serve citizens.
We typically begin with the highest-volume, most repetitive interactions, the FAQs and appointment requests that flood the front desk, prove the value there, then expand into applications and transactions.
PUBLIC SERVICES
Let citizens reach government the way they reach everything else, by simply asking. Talk to us about putting voice AI agents to work across your appointments, applications and citizen questions.