Subscriptions and billing
Explains a bill, breaks down an unexpected charge, upgrades or downgrades the plan and takes a payment securely, all on the same conversation.
MEDIA & ENTERTAINMENT
AI agents for broadcasters and streaming services
Subscription questions, billing, package changes, login problems, what to watch and where. A handful of intents drive most of the contact volume a media provider gets, and they repeat every hour, then spike on big match days and new-season launches.
CBOT puts AI agents on those conversations. They verify the subscriber, read the account, complete the transaction and confirm it, then hand off cleanly to a person the moment the request needs one.
Plan upgradedin conversation
WHAT THEY HANDLE
Built for the requests a media provider gets all day
Each agent is grounded in your subscription, billing and entitlement systems, so it does not just explain the account, it acts on it.
Packages and add-ons
Adds a channel pack or a premium add-on, activates it, and tells the subscriber exactly what is included and when it starts.
Content and discovery
Helps the subscriber find a show, a channel or a match, explains what is available on their plan and where to watch it.
Playback and access
Walks the customer through a login, streaming or device problem, runs the basic checks and opens a ticket with the full context already attached.
Account and entitlement
Handles account changes and entitlement questions, confirms identity before anything sensitive, and completes the request end to end.
Clean handover to agents
When a request needs a person, the agent passes the verified identity, the intent and everything said so far, so the subscriber never starts over.
CUSTOMER STORY
Digiturk and DigiTO
DigiTO is Digiturk's customer-service virtual assistant. Built on CBOT Platform, trained with natural language processing and machine learning, and integrated into Digiturk's back-end systems, it answers account questions and completes basic transactions on the Digiturk and beIN CONNECT websites.
Built on CBOT Platform
DigiTO was designed and trained on CBOT Platform and integrated into Digiturk's back-end systems.
Accurate and thorough
As of April 2021, DigiTO reached 92 percent accuracy and 99 percent coverage.
Across two properties
The assistant serves customers on both the Digiturk and the beIN CONNECT websites.
Guides, then hands off
DigiTO walks the user through each step and routes to a live representative whenever the conversation needs one.
DigiTO answers account questions and completes basic transactions on the Digiturk and beIN CONNECT websites, guiding the subscriber step by step.
QuestionAccountSystemsTransactionOutcome
DigiTO is Digiturk's virtual assistant, built on CBOT Platform, serving in Turkish. The figures reflect April 2021.
WHY CBOT
What a media rollout actually needs
Media demand is spiky, transactional and tied to live moments. CBOT is built for the peaks and the depth of integration behind them.
01
Holds up at peak
Big match days and new-season launches do not need extra seats. AI agents answer every request at once, with no queue and no hold music.
02
On every channel
Website, mobile app and chat, the same agent meets the subscriber wherever they reach you, with one consistent answer.
03
Wired into your stack
Agents connect to billing, subscription and entitlement systems, so they read the real account and complete real transactions instead of reading a script.
04
Secure by design
Identity is verified before anything sensitive is shared, payments follow your security rules, and every interaction is logged and auditable.
- TRUSTED BY LEADING BROADCASTERS INCLUDING DIGITURK
- BILLING AND PACKAGES RESOLVED END TO END
- LIVE ACROSS WEB, APP AND CHAT
Questions media teams ask
Can the agent change my subscription, or just answer questions?
It acts. Once it is connected to your billing, subscription and entitlement systems, the agent changes plans, adds packages, takes payments and opens tickets, then confirms each action.
What happens when a request is too complex for the agent?
It hands off to a person and brings the context with it: the verified identity, the intent and the full transcript. The subscriber never repeats themselves or re-authenticates.
How does it handle match-day and launch surges?
AI agents scale instantly. Every inbound request is handled at the same time, so a big match or a new-season launch does not turn into a queue.
Is it safe to take payments and verify identity?
Yes. The agent authenticates the subscriber before any sensitive detail is shared, follows your payment-security rules, and records every interaction for audit.
Which channels and languages are supported?
The agents run across website, mobile app and chat, and they are multilingual, so a subscriber gets the same experience wherever they reach you.
MEDIA & ENTERTAINMENT
Put subscriber requests on AI agents
Start with billing and packages, the requests that fill your queues, and expand from there. We will map your highest-volume intents and show you exactly what an agent resolves end to end.