Customer story · BankingThe AI assistant that makes everyday banking direct.
Fi'bot is Fibabanka's AI-based chatbot, developed and delivered by CBOT within one month. Built on CBOT's natural language processing and machine learning technologies, it helps customers across almost every subfield of retail banking through direct, natural interactions. Fi'bot serves through the bank's website, Facebook Messenger and Google Assistant.
Fibabanka, an innovative finance brand focused on digitalization, worked with CBOT on Fi'bot to handle everyday banking questions through direct, natural interaction. Delivered within one month, the assistant covers almost every area of retail banking with full functionality in Turkish. As of October 2020 it handles around 14 thousand messages a month at a 93% accuracy rate and 95% coverage.
“Fi’bot anticipates the whole range of everyday natural-language messages and gives customers a natural interface to the bank.”
Fibabanka wanted to help customers with their everyday banking queries in the most direct and natural way, and to be among the early movers in the market for AI-based banking chatbots, with full functionality in Turkish and without adding a maintenance burden on the bank's teams.
Fibabanka wanted to help customers with everyday banking queries in the most direct and natural way.
The solution had to work fully in Turkish and correctly interpret natural-language messages.
Constantly changing data such as fees, commissions, branch and ATM details had to stay up to date.
It had to run without adding maintenance work for the bank’s teams while making Fibabanka an early mover in the market.
CBOT developed and delivered Fi'bot within one month. Built on CBOT's natural language processing and machine learning technologies, Fi'bot handles calculations, currency conversions, fees and commissions, branch and ATM lookups and campaign offers, and serves customers through Fibabanka's website, Facebook Messenger and Google Assistant.
CBOT developed and delivered Fi’bot within one month, built on its NLP and machine learning technologies with full functionality in Turkish.
Fi’bot covers loan and deposit calculations, currency conversion, fees and commissions, branch and ATM lookup, and campaign offers.
CBOT’s web crawling capability keeps all information current without adding maintenance work for the bank’s teams.
Fi’bot is open to everyone, serving customers and non-customers through the bank’s website, Facebook Messenger and Google Assistant.
Delivered in a single month, Fi’bot handles almost every subfield of retail banking in natural Turkish and keeps its information current without burdening the bank’s teams.
Fibabanka and CBOT continue to keep accuracy and coverage rates high and to extend the assistant to more channels and platforms.
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