Customer story · FinancialThe text-based assistant that makes banking fast.
Hayat Finans, the first digital bank built on Turkish capital, partnered with CBOT to launch the Hayat Finans Assistant, a text-based virtual assistant that answers frequent questions and handles transactions 24/7 across web and mobile, in fluent Turkish, on an on-premise infrastructure that keeps all customer data on the bank's own servers.
As the first digital bank built on Turkish capital, Hayat Finans developed a text-based assistant with CBOT to ease repetitive demand and serve customers beyond business hours. Customized to the bank's needs, it carries out tasks like loan applications and interest calculations and routes complex requests to the right department. An on-premise architecture keeps all customer data on the bank's own servers, fully compliant with sector regulations.
“With an on-premise setup, all customer data is stored on Hayat Finans’s own servers.”
Due to the high volume of similar requests from customers, Hayat Finans needed a virtual assistant solution to enhance customer experience, increase operational efficiency, and gain a competitive advantage. Automating common requests such as loan applications, interest rates, and account information would reduce the workload on customer representatives while boosting satisfaction through 24/7 continuous service.
A high volume of similar requests from customers was placing a serious load on representatives.
Requests such as loan applications, interest rates and account information needed instant answers, including outside business hours.
Banking and finance regulations required customer data to be stored securely on the bank’s own internal servers.
Alongside individual solutions, tailored flows for corporate clients had to be supported.
CBOT provided a text-based virtual assistant developed on its NLP infrastructure and fully customized to Hayat Finans's operational needs. The Hayat Finans Assistant offers seamless 24/7 access on web and mobile with fluent Turkish responses, handles tasks such as loan applications and interest rate calculations, and routes complex requests to the appropriate department. Tailored scenarios were also implemented for corporate clients. The on-premise architecture lets Hayat Finans apply all of its data security policies and keep customer data on internal servers.
Fully customized to the bank’s operational needs, the text-based assistant delivers fluent Turkish responses 24/7 on web and mobile.
It handles loan applications, payment schedules and interest calculations, and identifies complex requests to route them to the appropriate department.
The setup runs on-premise, letting Hayat Finans apply all its data security policies and keep customer data on internal servers.
The Hayat Finans Assistant runs 24/7 on web and mobile, answering frequent questions with fluent Turkish responses.
Running on an on-premise infrastructure, the Hayat Finans Assistant automates repetitive questions to ease the load on representatives while keeping all customer data on the bank’s own servers.
Tailored scenarios for corporate clients were implemented alongside individual solutions, with coverage set to be continuously refined for the bank’s sector-specific needs.
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