The digital assistant that makes remote education easier for millions of users.
Launched with Turkey's Ministry of National Education, EBA Assistant is a digital assistant that answers questions about EBA, the country's remote education system. Built on CBOT's natural language processing and machine learning technology, it helped more than 18 million students, their parents and over 1 million teachers use EBA more effectively, reaching millions of people across all 81 provinces.
When the pandemic interrupted classrooms, Turkey moved learning online with EBA, the national remote education system. Overnight, more than 18 million students, their parents and over a million teachers had to master a new platform, and every one of them had questions.
Working with the Ministry of National Education, CBOT built EBA Assistant: a digital assistant that answers those questions instantly, right on eba.gov.tr. In its first phase it covered roughly 108 different questions across 10 main topics defined by the Ministry's experts, from setting or resetting a password to reading the lesson plan, checking exams, reaching a teacher or revisiting a previous lesson.
Rather than a rule-based bot, EBA Assistant runs on CBOT's natural language processing and machine learning. It understands questions written in free, everyday language, even from a primary-school child typing as if talking to a friend, and returns the right answer without the user having to hunt through menus.
In its first six weeks alone, EBA Assistant handled close to 10 million dialogues from 2.6 million users, with a 95% accuracy rate and 99% coverage. It became one of the first times AI technology was used this widely, by every segment of society, across the whole country.
“In its first six weeks it handled close to 10 million dialogues from 2.6 million users, with 95% accuracy and 99% coverage.”
The pandemic closed schools worldwide: UNESCO reported that 188 countries interrupted education, leaving 91% of the world's students unable to attend class. Turkey responded with the EBA remote education system, but more than 18 million students, their parents and over a million teachers suddenly had to learn a new platform, generating a flood of usage questions that no support desk could answer at that scale.
More than 18 million students, their parents and over a million teachers had to adopt EBA all at once.
Everyone had questions at the same time, and no support desk could answer at that scale.
Users wanted to reach information without navigating the site or moving between menus.
Even a primary-school student typing as if talking to a friend had to be understood by the assistant.
In collaboration with the Ministry of National Education, CBOT developed EBA Assistant on the CBOT Platform, using advanced natural language processing and machine learning. Trained on roughly 108 questions across 10 main topics defined by Ministry experts, and integrated into the Ministry's systems, the assistant answers usage questions instantly on eba.gov.tr. CBOT carried full end-to-end project responsibility for delivery.
EBA Assistant was placed on the official EBA website, eba.gov.tr; in its first phase it covered roughly 108 different questions across 10 main topics defined by Ministry experts.
Built on CBOT's natural language processing and machine learning instead of a rule-based infrastructure, it understands free-form text like a person does and keeps getting better as more people ask.
CBOT provided the CBOT Platform and carried full end-to-end responsibility for delivery, handling integration with the Ministry's systems.
EBA Assistant instantly answers questions about setting and resetting passwords, the lesson schedule, exams, reaching teachers and revisiting lessons, right on eba.gov.tr.
EBA Assistant became one of the first times AI technology was used this widely, across every segment of society and the whole country; its success was recognized by international programs.
This success also opened the way for a second assistant, MEB Asistan; the structure is open to keep expanding with new questions and topics.
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