Answer resident questions
Transport, city card, water, social services and health, the agent answers frequently asked questions in plain language, day or night, with no hold music.
MUNICIPALITY SERVICES
AI agents that put city hall a question away
Transport, city card, water, social services, health. Residents bring the same requests to the municipality every day, and they want an answer, not a menu, a queue or office hours.
CBOT puts AI agents on those requests. They greet the resident by name, resolve the routine work or guide the next step, and hand off complex cases to a person through CBOT Live Chat, where the agent keeps supporting the representative after the transfer.
Case closedtracked end to end
WHAT THEY HANDLE
Built for the requests residents actually bring to the city
Each agent is grounded in the municipality's own systems, so it does not just point residents to a department, it answers and completes the request.
City card and payments
Helps with city-card top-ups, balances and the steps behind them, so a routine payment question does not need a call-centre queue.
Social services and support
Explains social service programs and the applications behind them, walking the resident through eligibility and the required steps.
Track requests and status
Looks up a request in real time, explains the current stage and the next step, and removes a large share of repeat calls to the front desk.
Address every resident personally
Greets the resident by name and speaks in accessible, plain language, so reaching the city does not depend on device skill or office hours.
Human handoff, with support after
When a case needs a person, the agent hands off through CBOT Live Chat and keeps assisting the representative after the transfer.
CUSTOMER STORY
İstanbul Metropolitan Municipality and İstanbul Senin
İstanbul is home to 16 million people. Inside the İstanbul Senin city app, an AI-powered virtual assistant built and trained on CBOT Platform answers resident questions and requests around the clock, greeting each resident by name.
Inside the city app
The assistant lives in the İstanbul Senin app and covers transport, city card, social services, water and health.
On-premise installation
İstanbul Senin runs on an on-premise installation, so data stays on the municipality's own infrastructure.
Personal and always on
The assistant greets each resident by name and answers around the clock, without waiting for office hours.
Human handoff with support
Complex cases are handed to a representative through CBOT Live Chat, and the assistant keeps supporting the representative after the transfer.
İstanbul Senin answers residents' questions and requests inside İstanbul's own city app, on the municipality's infrastructure, and greets each resident by name.
RequestKnowledgeSystemsHuman supportResolution
İstanbul Senin's assistant is built on CBOT Platform and runs on-premise. Planned channels include WhatsApp Business and Facebook Messenger.
WHY CBOT
What a municipality rollout actually needs
City demand is huge, repetitive and accountable, and it often has to stay on the municipality's own infrastructure. CBOT is built for exactly that.
01
Scale for a city of millions
Routine requests in a large city arrive by the million. AI agents absorb that volume in parallel, so demand peaks do not turn into hold times.
02
On every channel residents use
Phone, website, mobile app and messaging, the same agent meets residents wherever the municipality chooses to be present, with one consistent answer.
03
On-premise when you need it
The platform can run on the municipality's own infrastructure, so sensitive data stays inside the institution.
04
Human handoff with continued support
When a case needs a person, the agent hands off through CBOT Live Chat and keeps supporting the representative, so the resident is not left waiting.
- TRUSTED BY METROPOLITAN MUNICIPALITIES
- İSTANBUL METROPOLITAN MUNICIPALITY
- ON-PREMISE DEPLOYMENT OPTION
- 24/7 AVAILABILITY
Questions municipality teams ask
Can the agent connect to our city systems and records?
Yes. The agent integrates with the municipality's own systems so it can look up a real request, explain its status and complete routine work, not just read out static information.
Can it run on our own infrastructure?
Yes. The platform can be installed on-premise, so sensitive resident data stays inside the municipality, and identity is verified before anything sensitive is disclosed or changed.
What happens when a case is too complex for the agent?
It hands off to a representative through CBOT Live Chat and keeps supporting that representative after the transfer, passing along the full context so the resident never repeats themselves.
Which channels and languages are supported?
The agent works across phone, website, mobile app and messaging, including WhatsApp Business and Facebook Messenger, and it addresses each resident in accessible, plain language.
How quickly can a municipality get started?
We typically begin with the highest-volume, most repetitive requests that fill the front desk, prove the value there, then expand into applications and transactions.
MUNICIPALITY SERVICES
Let every resident reach the city just by asking
Give residents a way to reach the municipality the way they reach everything else, by simply asking. Talk to us about putting AI agents to work across your resident questions, requests and city services.