Customer story · BankingThe AI assistant that makes banking instant: on web, mobile and the phone.
Halkbank Assistant is an AI-based banking virtual assistant built on the CBOT Platform with CBOT's NLP technology. Available on the bank's website and mobile app, it answers frequently asked banking questions 24/7, calculates deposit and loan interest, shares exchange rates, and guides customers on card, password and branch/ATM topics, while CBOT's ASR and TTS also power the bank's IVR and Call Center.
Halkbank launched Halkbank Assistant with CBOT to give customers and prospects a natural question-and-answer experience across every channel. Available 24/7 on web and mobile, it answers hundreds of banking questions and hands over to Genesys Live Support when needed. CBOT also built employee-facing bots and brought ASR/TTS to the bank's Call Center IVR, with the setup deployed on-premise for data security.
Halkbank wanted customers and prospective customers to access its products and services anytime, anywhere, through their preferred channel, and to get instant answers to their questions through a natural experience. The bank also wanted to give its employees fast answers to their own queries to help them work more efficiently.
Halkbank wanted customers and prospective customers to reach its products and services through any channel, at any time, with instant answers.
The bank set out to offer a natural, question-and-answer experience across its digital touchpoints.
Halkbank also wanted to give employees fast answers to their own queries so they could work more efficiently.
Data security had to be kept at the highest level; the system runs on an on-premise installation.
Halkbank partnered with CBOT to launch "Halkbank Assistant", an AI-based banking virtual assistant providing instant, 24/7 service on the bank's website and mobile app. Built on the CBOT Platform with CBOT's NLP technology and CBOT Fusion for no-code enterprise integrations, it was complemented by employee bots, a Customer Agent Bot ("Diyalog") and an HR Digital Assistant, and by ASR/TTS integrated into the bank's IVR.
CBOT took end-to-end responsibility; Halkbank Assistant was built on CBOT Platform with CBOT's NLP technology and helps with hundreds of topics on web and mobile.
CBOT Fusion let complex flows requiring corporate integrations be built without coding; when needed, the assistant hands the customer over to the Genesys Live Support system.
CBOT built a Customer Agent Bot ('Diyalog') and an HR Digital Assistant; ASR and TTS were integrated into the IVR, bringing the same intelligence to the phone channel.
Halkbank Assistant runs on the bank's website and mobile app via an on-premise installation; with ASR/TTS the same intelligence extends to the IVR and Call Center.
Halkbank Assistant brought together a web-and-mobile experience that instantly answers frequent questions and hands over seamlessly to live support when needed, and extended the same intelligence to the phone channel with ASR/TTS.
Alongside the customer-facing assistant, CBOT rolled out employee bots (Diyalog and the HR Digital Assistant) and ASR/TTS integrated into the Call Center IVR, spreading AI enterprise-wide.
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