The student assistant that makes reaching answers instant.
ATA-AÖF Support is the AI assistant of Atatürk University's Open Education Faculty, built and trained on CBOT Platform. It gives students instant answers on courses, exams, the academic calendar, fees and more across the faculty web page, Facebook Messenger and the AtaMeta mobile app, with CBOT Live Chat keeping a human in the loop.
Atatürk University is one of Turkey's largest universities, founded in 1957 and home to some 500,000 students. Its Open Education Faculty alone runs 47 programs for 436,000 registered students, a scale that generates a constant stream of simple, repetitive administrative questions.
The university partnered with CBOT to answer those questions efficiently, at any hour. ATA-AÖF Support, an AI assistant built and trained on CBOT Platform, was delivered from analysis to launch in just two weeks, covering more than 200 different topics.
Students reach information instantly instead of navigating menus across the website, and when a question needs a person, CBOT Live Chat hands the conversation to a human agent with the full transcript in view. The AI stays in the loop after handover, preparing suggested answers for the agent through the platform's agent prompter feature.
“Students reach answers instantly instead of navigating between menus, and a human steps in when a question needs one.”
The Open Education Faculty faced high-scale administrative support needs: a large volume of simple and repetitive student questions across a broad range of topics. The university needed to handle this service in the most efficient way possible, at 24/7 availability.
The Open Education Faculty runs 47 programs for 436,000 registered students, generating a constant stream of administrative questions.
A large volume of simple and repetitive questions arrived across a broad range of topics.
The university needed to handle this support service in the most efficient way possible.
Support had to be available around the clock, whenever students needed it.
CBOT built ATA-AÖF Support on CBOT Platform: an AI assistant working together with a live chat system so students receive round-the-clock answers. CBOT took full responsibility for delivery and maintenance, launching in two weeks across more than 200 topics.
ATA-AÖF Support went from analysis to launch in just two weeks, covering more than 200 topics, thanks to the tools and modules on CBOT Platform.
It pairs the AI assistant with CBOT Live Chat: on handover, the agent sees the whole transcript and answers in the same chat box.
The AI stays in the loop after handover, preparing a suggested answer for the agent through the platform's agent prompter feature.
Built on CBOT Platform and working with CBOT Live Chat, ATA-AÖF Support answers students across 200+ topics on the faculty web page, Facebook Messenger and the AtaMeta mobile app.
By solving administrative questions instantly across web, Messenger and the AtaMeta app, ATA-AÖF Support keeps students more engaged while keeping operational costs manageable.
As new topics emerge, the assistant is easily trained on them and its coverage keeps expanding.
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