Customer story · HRThe AI assistant that makes reaching HR information faster.
myHR is the AI assistant Ford built with CBOT to digitize its HR experience. Integrated with the company's information infrastructure, it gives employees instant, accurate and consistent answers to frequently asked questions about salary, leave, payroll and benefits, 24/7.
Ford runs a global, multi-layered organization. In its HR processes, the same questions came up again and again about leave, benefits and payroll, putting steady pressure on support teams and slowing down access to information.
Ford wanted employees to reach the right answer quickly, without emailing anyone or digging through documents. Together with CBOT, it built myHR: an AI assistant that answers frequently asked HR questions instantly, accurately and around the clock.
Running on 100% GenAI and integrated with Ford's information infrastructure, myHR pulls the same up-to-date, corporate-approved answer for every employee. Repetitive questions are handled by the assistant, so HR teams can focus on more complex and strategic work.
For Ford, myHR was not just a piece of technology; it was a step toward an employee-centered, efficient and sustainable HR model.
“Receiving quick responses to employees' questions plays a critical role in increasing workplace efficiency and motivation. Fast feedback allows employees to carry out their tasks without interruptions, speeds up problem resolution, and strengthens team coordination. This not only enhances individual performance but also positively impacts the overall success of the company.”
With over a hundred thousand employees and a multi-layered structure, Ford saw recurring HR questions about leave, benefits and payroll pile up on its support teams. Slow, inconsistent access to information was putting pressure on operational efficiency, and employees needed a fast, accurate and consistent way to get answers.
The same questions about leave, benefits and payroll came up again and again, steadily increasing the workload on support teams.
To get the right answer, employees had to send emails or search through documents.
Answers from different sources raised the risk of information clutter and miscommunication; every employee needed the same up-to-date information.
In a multi-layered, global structure, employees needed to reach information 24/7, independent of working hours.
Ford deployed myHR, an AI assistant built with CBOT's technology, integrated with the company's information infrastructure. Running on 100% GenAI, it instantly answers frequently asked questions about salary, leave, benefits and payroll, giving employees 24/7 access to accurate, up-to-date information.
myHR was positioned to run in integration with Ford's information infrastructure and centralized HR sources, so it delivers the same up-to-date, corporate-approved answer to every employee.
The assistant runs fully on generative AI; it answers frequently asked questions about salary, leave, benefits and payroll instantly and accurately.
Being available 24/7 lets employees reach the information they need without time constraints, taking the repetitive load off HR teams.
myHR is integrated with Ford's information infrastructure; it gives employees instant, accurate and consistent answers on frequently asked topics such as salary, leave, payroll and benefits.
For Ford, myHR was not just a piece of technology; it was a step toward an employee-centered, efficient and sustainable HR model.
In later phases, the goal is to broaden the assistant's scope so it manages more HR processes end to end.
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