Customer story · Public sectorThe GenAI-powered assistant that makes investing in Türkiye more accessible.
The Investment Office of the Presidency of the Republic of Türkiye works to attract foreign investment and support investors. Together with CBOT, it launched a GenAI-powered virtual assistant on web and mobile that gives investors and foreign workers fast, accurate answers around the clock, in multiple languages.
The Presidency's Investment Office launched a GenAI-powered virtual assistant with CBOT where email and phone could no longer keep up with rising investor inquiries worldwide. Running on OpenAI's models, it understands complex questions and returns accurate, multilingual answers in seconds. Across a broad scope from visas and work permits to sector opportunities, it reaches 90% coverage and a 95% AI success rate, making Türkiye more accessible to global capital.
As the Investment Office expanded its outreach to a global audience, inquiries from potential investors grew fast, each seeking tailored information about Türkiye's investment landscape. Traditional emails and phone calls could no longer provide timely, round-the-clock, language-independent answers across so many channels.
As the global investor audience grew, inquiries seeking tailored information about Türkiye's investment landscape rose fast.
Emails and phone calls were becoming less effective at providing timely responses to such a diverse set of queries.
Investors from different linguistic backgrounds needed to reach information reliably and securely.
Fast, accurate, 24/7 answers were expected across more than one channel.
CBOT built a GenAI-based virtual assistant designed to understand and respond to complex investor inquiries. Running on CBOT's enterprise-grade platform and OpenAI's models, it was integrated into the Office's web and mobile platforms, handling multilingual questions and returning accurate, consistent answers within seconds.
CBOT built a GenAI-based virtual assistant, running on OpenAI's models, designed to understand complex investor inquiries.
Its language recognition removes language barriers and returns accurate, consistent answers within seconds.
It covers foreign worker employment, visas, work permits, citizenship, company and sector information, and investment areas such as tourism, solar energy, agriculture, technology and logistics.
Running on web and mobile, the GenAI-powered assistant answers visas, work permits, citizenship, company and sector information, and investment areas, multilingually and around the clock.
With continuous, language-independent, multi-channel service, the assistant became a leap in the Office's digital transformation and made Türkiye an even more accessible destination for global capital.
Running fully on GenAI at 90% coverage and a 95% AI success rate, the assistant keeps broadening as its scope of topics grows.
More case studies
Every organization's needs are different, but the impact of a well-designed AI experience is shared: faster processes, easier service and stronger customer engagement. Explore the other success stories we have brought to life across different industries.
Ministry of National Education | MEB Asistan
EBA | EBA Assistant
