The vision
Move from isolated assistant experiences toward a connected Agentic AI operating model.
AI FOR AUTOMOTIVE
The AI engine behind connected automotive experiences.
CBOT brings Voice AI, digital agents, Generative AI, and Agentic AI into the customer, dealer, service, and employee journeys of automotive organizations.
Connect every conversation to enterprise knowledge, workflows, systems, and human teams, from the first vehicle question to the complete ownership experience. Every conversation connected to the next step of the journey.
“I want to compare two models and arrange a test drive.”
- Customer need understood
- Approved vehicle information retrieved
- Models compared
- Nearest dealer identified
- Available appointments checked
- Customer preference collected
- Test drive scheduled
- Confirmation delivered
- CHANNEL
- WEB
- INTENT
- TEST DRIVE
- KNOWLEDGE
- MODEL SPECS
- WORKFLOW
- 8 / 8
- DEALER
- NEAREST
- OUTCOME
- SCHEDULED
Conversation completed. Customer journey advanced.
Automotive AI should move the customer forward, not only answer the question.
Customers interact with automotive brands across many moments: research, model comparison, dealership contact, purchase consideration, ownership, maintenance, and support. Traditional digital assistants often provide information and leave the customer to complete the next step elsewhere. CBOT AI Agents can understand the customer's objective and connect the conversation to the appropriate workflow, system, dealer, service team, or human representative.
DiscoverCompareVisitPurchaseOwnService
VEHICLE DISCOVERY
- Model & feature information
- Vehicle comparison
- Approved campaign information
- Configuration guidance
- Dealer & availability inquiries
LEAD & DEALER JOURNEY
- Lead qualification
- Dealer identification
- Test-drive scheduling
- Appointment confirmation
- Campaign follow-up
- Human sales-team transfer
OWNERSHIP & AFTER-SALES
- Service scheduling
- Maintenance information
- Warranty inquiries
- Roadside-support guidance
- Service-status inquiries
- Authorized-service routing
CUSTOMER SUPPORT
- Case & request creation
- Complaint handling
- Document collection
- Process-status updates
- Human support with full context
The answer is one moment. The complete automotive journey is the value.
VOICE & DIGITAL AUTOMOTIVE SERVICE
Let customers speak or write. Keep the experience connected.
Customers may begin with a phone call, continue through a website or messaging channel, receive an appointment confirmation, and complete the journey with a dealer or service representative. CBOT preserves the available context and process state across supported channels.
Voice AI Agents
- Customer-service calls
- Vehicle & campaign inquiries
- Dealer & service routing
- Test-drive scheduling
- Service appointments
- Appointment reminders
- Roadside-support processes
- Outbound customer follow-up
Messaging & workflow AI
- Website & mobile conversations
- Vehicle comparison
- Lead collection
- Appointment scheduling
- Document & information requests
- Service-status notifications
- Proactive customer updates
- Workflow completion
Different touchpoints. One automotive relationship.
HUMAN COLLABORATION, WHAT WE PASS ON HANDOVER
- Customer information
- Conversation history
- Expressed preferences
- Information already collected
- Workflow stage
- Reason for transfer
- AI-generated summary
Give every automotive AI Agent a goal, and the tools to complete it.
CBOT combines Generative AI with automotive knowledge, enterprise systems, tools, workflows, business rules, and human teams. Instead of stopping after generating a response, an AI Agent can identify what should happen next and move the customer or employee journey forward.
- 01
Understand the goal
Interpret the customer or employee objective behind the request.
- 02
Retrieve knowledge
Pull approved automotive knowledge, models, campaigns, procedures.
- 03
Access context
Access the relevant customer and vehicle context within permissions.
- 04
Select the method
Choose the appropriate model or method for the task.
- 05
Use tools & APIs
Use enterprise tools and systems to act, not only answer.
- 06
Apply business rules
Validate against deterministic rules and process conditions.
- 07
Involve a human
Bring in a dealer, specialist, or representative where required.
- 08
Complete the workflow
Execute the approved automotive workflow.
- 09
Communicate & record
Confirm the outcome and record it for continuity.
Automotive AI should understand the destination, and move the journey toward it.
Vehicle discovery & comparisonLead qualificationDealer routingTest-drive schedulingService appointmentsOwnership supportWarranty & maintenance informationCustomer requests & complaintsRoadside-support routingDealer & employee assistanceEnterprise knowledgeProcess follow-up
FEATURED AUTOMOTIVE SUCCESS STORY
Ford and CBOT: building the next generation of automotive AI.
CBOT is supporting Ford's AI transformation by bringing Generative AI and Agentic AI into enterprise customer and operational journeys. The transformation connects natural-language interaction with approved enterprise knowledge, systems, workflows, and human teams, enabling AI to move beyond information delivery and support real automotive processes.
The intelligence
Combine Generative AI, enterprise knowledge, context, and automotive-domain expertise.
The execution
Connect AI Agents with approved systems, tools, workflows, and human teams.
The enterprise foundation
Operate with the security, governance, integration, and deployment requirements of a global automotive organization.
From Generative AI conversations to Agentic AI execution.
UnderstandKnowledgeSystemsWorkflowOutcome
Ford brand usage, project naming, transformation scope, and any statements are presented in line with approved public project information. No confidential architecture details or unverified results are disclosed.
Improve the experience long after the vehicle leaves the showroom.
The ownership relationship creates continuous demand for accurate information, fast service, appointment coordination, process visibility, and specialist support. CBOT can connect customer conversations and employee requests with approved knowledge and after-sales workflows.
CUSTOMER & SERVICE USE CASES
- Maintenance & service information
- Service appointment scheduling
- Appointment reminders
- Service-status inquiries
- Warranty information
- Roadside-support routing
- Authorized-service information
- Case & complaint creation
- Customer follow-up
DEALER & EMPLOYEE SUPPORT
- Vehicle & product information
- Service procedures
- Campaign details
- Warranty rules
- Operational guidance
- Dealer processes
- Enterprise search
- Internal request workflows
Better ownership experiences begin with connected knowledge and faster action.
Connect AI to the automotive environment you already operate.
CBOT can integrate with approved automotive CRM, dealer-management, service, contact-center, scheduling, knowledge, case-management, and enterprise systems, so organizations can introduce AI without rebuilding the entire technology environment around a single provider.
INTEGRATION AREAS
- CRM
- Dealer-management systems
- Lead-management platforms
- Service & appointment systems
- Contact-center platforms
- Case-management systems
- Knowledge platforms
- Mobile & web applications
- Enterprise APIs
- Private systems & endpoints
ENTERPRISE CAPABILITIES
- SaaS, private-cloud, hybrid & on-premise deployment
- Role-based access
- Enterprise identity integration
- Human approvals
- Audit trails
- Private model & data processing
- Customer-controlled infrastructure options
Transform the AI layer without replacing the automotive systems that already run the business.
Built with automotive organizations that are moving ahead.
CBOT works with automotive and mobility organizations to bring AI into real customer and operational journeys, with Ford as a featured production transformation.
Ford, Agentic AI transformation ↗Selected automotive and mobility references. Solution scope varies by organization. Additional automotive references are shown only with confirmed publication permission.
Frequently asked questions
How can automotive companies use CBOT?
CBOT supports automotive manufacturers, distributors, dealer networks, service organizations, mobility companies, fleet businesses, and automotive-finance operations across customer service, Voice AI, digital journeys, Agentic AI, after-sales service, enterprise knowledge, and employee support.
What is Agentic AI for automotive?
Agentic AI combines natural-language understanding with enterprise knowledge, tools, workflows, systems, business rules, and human oversight, allowing AI Agents to move automotive customer and operational processes forward rather than only generate responses.
Does CBOT support Voice AI for automotive?
Yes. CBOT Voice AI Agents can support inbound and outbound journeys such as customer service, campaign inquiries, appointment scheduling, service reminders, dealer routing, and after-sales support.
Can CBOT support dealers and authorized-service networks?
Yes. CBOT can connect customer journeys with approved dealer, service, scheduling, CRM, knowledge, and case-management environments. The final capabilities depend on the available integrations and project scope.
Can CBOT help customers schedule test drives and service appointments?
Yes. AI Agents can collect required information, check approved availability, initiate appointment workflows, communicate confirmations, and transfer exceptional situations to human teams.
Can the customer journey continue across channels?
Yes. Available context, collected information, workflow state, and human-handover details can continue across supported voice and digital channels.
Can CBOT support automotive employees and dealer teams?
Yes. CBOT can provide employees and dealer teams with approved product information, policies, procedures, service guidance, enterprise knowledge, and internal workflow support.
Can CBOT integrate with existing automotive systems?
Yes. CBOT can connect with approved CRM, dealer-management, service, appointment, contact-center, knowledge, case-management, and private enterprise systems through integrations and APIs.
Can CBOT operate on-premise?
Yes. Supported model inference, enterprise knowledge, AI Agent runtime, analytics, Live Chat, and integrations can operate through private-cloud, hybrid, and fully on-premise architectures.
THE NEXT AUTOMOTIVE EXPERIENCE
Build automotive journeys that move from conversation to action.
Bring Voice AI, Generative AI, Agentic AI, enterprise knowledge, human collaboration, and connected workflows into one automotive AI strategy.