Academic questions
Answers questions about courses, curriculum, exams, regulations and scholarships across hundreds of topics, in plain language, day or night.
EDUCATION
AI agents that answer every student, parent and teacher
Enrollment, courses, exams, transcripts, scholarships, fees. A handful of topics drive the overwhelming majority of the questions an education institution receives, and they repeat every day, then surge in enrollment and exam season.
CBOT puts AI agents on those questions. They answer in plain language across the website, the mobile app and messaging channels, look up the real record when a request needs it, and hand off to a person the moment the conversation calls for one.
Student guidedany hour
WHAT THEY HANDLE
Built for the questions an education institution gets all year
Each agent is grounded in your student, registration and learning systems, so it does not just explain a process, it walks the person through it and completes the step.
Enrollment and documents
Guides registration, equivalency, transcripts, certificates and ID cards step by step, explaining the requirements and the next action instead of pointing to a form.
One agent for every audience
Serves students, parents, teachers and staff from the same place, understanding who is asking and shaping the answer to fit their need.
Status and results
Looks up exam results, application status and deadlines in real time, explains the current stage and the next step, and removes a large share of repeat questions.
National scale, any hour
Handles high demand across the whole population, on mobile-first channels and multiple languages, so reaching information does not depend on office hours.
Clean handover to staff
When a question needs a person, the agent passes the context to CBOT Live Chat, so the student or parent never has to start the explanation over.
CUSTOMER STORY
The Ministry of National Education and EBA Assistant
EBA is the Ministry of National Education's distance-education system. To help millions of users find their way around it, EBA Assistant, built on CBOT Platform with natural language processing and machine learning, answered questions about the system from the moment it went live.
Millions reached in weeks
In its first six weeks after going live on April 13, EBA Assistant handled close to 10 million dialogs from 2.6 million users.
Accurate and thorough
EBA Assistant answered with 95 percent accuracy and 99 percent coverage across its scope.
Mobile and nationwide
85 percent of the usage came from mobile, and citizens from all 81 provinces reached the assistant.
Focused scope
The assistant covered around 108 questions organized under 10 main topics, so answers stayed precise.
EBA Assistant answered questions about the Ministry's distance-education system, in plain language, at the scale of millions of users.
QuestionKnowledgeMachine learningAnswerOutcome
EBA Assistant was built for the Ministry of National Education on CBOT Platform. The figures reflect the first six weeks after launch.
WHY CBOT
What an education rollout actually needs
Education demand is huge, seasonal and repetitive, and it lands on a small team. CBOT is built for that scale and that rhythm.
01
Holds up in peak season
Enrollment weeks and exam results do not need extra staff. AI agents answer every question at once, so a seasonal rush does not turn into a queue.
02
On every channel students use
Website, mobile app and messaging, the same agent meets students, parents and teachers wherever the institution chooses to be present, with one consistent answer.
03
Staff freed for real teaching work
When the agent clears the repetitive questions and form guidance, staff spend their time on the cases that genuinely need a human.
04
Proven in public education
CBOT already powers citizen-facing agents at institutions including the Ministry of National Education and Atatürk University, at national scale.
- TRUSTED BY PUBLIC EDUCATION INSTITUTIONS
- MINISTRY OF NATIONAL EDUCATION
- ATATÜRK UNIVERSITY
- 24/7 AVAILABILITY
Questions education teams ask
Can the agent handle enrollment and documents, or just answer questions?
It guides the whole process. Connected to your registration and student systems, the agent walks the person through eligibility, required documents and each step, and looks up the real record instead of reading a static page.
Who can it serve, and how does it tell them apart?
Students, parents, teachers and staff, all from the same agent. It understands who is asking and shapes the answer, so each audience gets the information that fits their situation.
How does it handle enrollment and exam season peaks?
AI agents scale instantly. Every question is answered at the same time, so an enrollment week or a results day does not become a hold time.
What happens when a question is too complex for the agent?
It hands off to a person through CBOT Live Chat and brings the full context along, so the student or parent never repeats the explanation.
Which channels and languages are supported?
The agents run across website, mobile app and messaging, and they are multilingual, so a student gets the same experience wherever they reach the institution.
EDUCATION
Give every student an answer, the moment they ask
Start with the questions that fill enrollment and exam season, prove the value there, then expand into documents and applications. We will map your highest-volume topics and show you exactly what an agent resolves end to end.