Named a Leader in the Gartner® Competitive Landscape: Conversational Solutions™, 2025Get the report
Case studies
ADİL / CBOTCustomer story · Crisis communication

Crisis communication that reaches every employee in seconds.

ADİL, CBOT's AI-powered emergency communication solution, reaches employees over WhatsApp, SMS and IVR within seconds of a crisis to check their safety and gather their needs.

01Executive summary

ADİL is an AI-powered emergency communication solution developed by CBOT. When a crisis hits, companies need to act within seconds: reach every employee, confirm they are safe, understand who needs help, and give managers a clear picture in real time. ADİL does exactly this. It reaches people through the channels they already use, such as WhatsApp, SMS and IVR, so no extra app or download is required. By replacing slow, manual crisis-communication methods, ADİL keeps the process fast, transparent and effective, protecting both operational continuity and employee wellbeing.

ADİL enables companies to act within seconds during a crisis, reaching employees, checking their safety and giving managers real-time data.
02The need

In a crisis, every second counts. Reaching hundreds or thousands of employees one by one, through phone calls, spreadsheets and manual check-ins, is slow, error-prone and leaves managers without a clear view of who is safe and who needs help. Companies needed a way to communicate at scale, instantly, without asking employees to install anything new.

Speed at the moment of crisis

When an emergency strikes, contact has to happen within seconds, not hours. Manual methods simply cannot move fast enough.

Reaching everyone

Every employee has to be reached reliably, regardless of which channel they use, without depending on a single app being installed.

Knowing who needs help

It is not enough to send a message. Companies need to collect safety status and assistance needs back from each person.

A clear picture for managers

Decision-makers need real-time, consolidated data to direct resources where they are needed most.

03The solution

CBOT built ADİL to reach employees the moment a crisis is triggered, over the channels they already have. It sends the outreach through WhatsApp, SMS and IVR, collects each person's safety status and needs, and streams the results back to managers as real-time data, turning a scattered, manual process into a single, fast and transparent flow.

01
Multi-channel outreach

ADİL reaches employees over WhatsApp, SMS and IVR. Because it uses channels people already have, no extra application or download is required to take part.

02
Two-way status collection

Beyond notifying, ADİL asks each employee to confirm their safety status and report what help they need, so the response is based on real answers rather than assumptions.

03
Real-time picture for managers

Responses flow back to managers as live data, giving decision-makers an up-to-date view of who is safe and where assistance is required.

04Scope & technology
05Closing & what's next

By replacing manual methods with instant, multi-channel outreach, ADİL keeps crisis communication fast, transparent and effective, protecting both people and operational continuity.

IN LATER PHASES

In later phases, ADİL is intended to extend into richer coordination, routing assistance requests and giving crisis teams even deeper real-time visibility.

More case studies

Every organization's needs are different, but the impact of a well-designed AI experience is shared: faster processes, easier service and stronger customer engagement. Explore the other success stories we have brought to life across different industries.