The virtual assistant that makes e-transformation support instant.
eLogo, one of Turkey's most preferred digital transformation solution partners, launched an AI-based virtual assistant with CBOT to answer its customers' most frequent questions instantly, 24/7. Built and trained on the CBOT Platform, the assistant serves customers on WhatsApp Business and Instagram DM, handing conversations over to human agents whenever a personal touch is needed.
eLogo, a digital transformation solution partner, teamed up with CBOT on a 24/7 AI assistant that handles its steady, repetitive question traffic without loading the support team. Customers now get instant self-service answers on WhatsApp Business and Instagram DM. When a request needs a person, the conversation moves to an agent without a break and the assistant keeps suggesting replies in the background.
“On WhatsApp Business and Instagram DM, customers get instant self-service answers, and when a question needs a person, the handover is seamless, with the AI still suggesting responses to the agent.”
eLogo wanted to provide instant support for its most frequently asked topics and guide customers to the right place, without creating an operational burden for its support team.
Across e-transformation and financial services, eLogo fields a high volume of recurring questions about subscriptions, e-invoicing and integrations.
eLogo wanted to answer the most frequent topics instantly and direct customers to the right place.
The goal was to do all this without adding an operational burden on the support team.
Some requests still need a person, so the handover had to be uninterrupted and context-aware.
An AI-based virtual assistant, built and trained on the CBOT Platform, that supports eLogo customers 24/7 and instantly. It runs on eLogo's WhatsApp Business account and Instagram DM, with seamless handover to human agents when a personal touch is needed.
eLogo's virtual assistant was built and trained with CBOT's natural language processing and machine learning, with the CBOT team taking full responsibility for design, delivery and maintenance.
The assistant covers subscription transactions like passwords, activation, airtime purchase and pricing; e-invoice and other digital finance and accounting services; e-Logo Portal and Connect integrations; and error messages.
It serves customers on WhatsApp Business and Instagram DM; when it hands a conversation to a representative, the agent sees the full history in CBOT Live Chat and the AI keeps suggesting responses through the Platform's prompt feature.
The assistant serves customers on eLogo's WhatsApp Business account and Instagram DM, with CBOT Live Chat keeping a human in the loop.
- CLIENT
- eLogo
- TYPE
- Virtual assistant
- CHANNELS
- WhatsApp Business
- Instagram DM
- TOPICS
- Subscription transactions
- e-invoice & digital finance
- Portal & Connect integrations
- Error messages
- PLATFORM
- CBOT Platform
- CBOT Live Chat
By automating routine questions on the channels customers already use, eLogo delivers instant, self-service support and frees its team to focus where a human touch matters.
The scope keeps expanding, with a planned next phase to integrate with eLogo's back-end for a personalized experience and transaction handling.
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