First notice of loss
GÜVEN answers claim notifications on the phone, over WhatsApp, SMS, IVR, and digital channels, captures the loss details, and opens the claim file automatically. No hold music, no callback queue.
MEET GÜVEN
The voice AI claims agent that works the file from first call to decision
GÜVEN is a digital claims expert built for insurers. It answers the first-notice-of-loss call in natural speech, confirms the policy, opens the claim file, and keeps the process moving, so a claim that used to wait in a queue starts being handled the moment the customer hangs up.
Behind one voice sits a team of connected digital workers: intake, document and damage verification, reserve estimation, decisioning, and customer communication. GÜVEN runs the routine, flags the risky, and hands the complex to your experts, inside your rules, your systems, and your language.
Claim settledadjuster assigned
WHAT GÜVEN HANDLES
Claims scenarios GÜVEN takes off your team's plate
From the first report of a loss to the final status update, GÜVEN covers the high-volume, repetitive work of a claims operation, and knows exactly when to escalate to a human assessor.
Policy verification
It confirms the policyholder's identity and pulls the active policy, coverage, and limits from your core systems before a single document is requested, so the claim starts on the right footing.
Document and data control
Registration papers, driver's licenses, accident reports, and claim documents are read and cross-checked with AI to catch missing, inconsistent, or high-risk paperwork before it reaches an assessor.
Visual damage analysis
Damage photos and supporting documents are examined for consistency, supporting reserve estimation and a preliminary assessment that gives the operations team a head start.
Decision and assessor routing
GÜVEN evaluates the file against your operational rules and AI checks, then drives the next step: automatic approval and payment for standard, low-value claims, or routing to the right assessor when human judgment is needed.
Customer status updates
Throughout the claim, policyholders get proactive updates by SMS, WhatsApp, or voice, and are connected to live support whenever the situation calls for a person.
WHY GÜVEN
Built for the operational reality of a claims department
GÜVEN is shaped around how claims actually run: multiple channels, strict policy rules, document-heavy files, and the constant need to separate the routine from the risky. It makes the process faster and more controlled without taking decisions out of your hands.
01
Multi-channel intake, one process
Claims arrive by phone, WhatsApp, SMS, IVR, and digital forms, but flow into a single, consistent process: policy verification, file creation, and assessor assignment handled automatically.
02
AI document and visual verification
GÜVEN reads and validates registration, license, report, and claim documents, checks photos and reports for consistency, and pushes anything missing, wrong, or high-risk to manual review.
03
Decisioning with automation, not guesswork
Reserve estimation, preliminary assessment, and automated decisions for standard and low-value claims accelerate the file, while every escalation reaches the right human with the context already gathered.
04
Real-time operational visibility
Every step is reported as it happens. Operations teams see processing times, error rates, and bottlenecks live, and the workload of routine handling is lifted off the team.
- MULTI-CHANNEL INTAKE
- AI DOCUMENT & VISUAL VERIFICATION
- FLEXIBLE INTEGRATION
- REAL-TIME OPERATIONS VISIBILITY
GÜVEN, in detail
What exactly is GÜVEN?
GÜVEN is CBOT's AI-powered digital claims expert: a voice AI agent that manages insurance claims end to end, from first notice of loss to payment decision. It is not a single chatbot but a set of connected digital workers covering intake, verification, assessment, decisioning, and customer communication.
Does GÜVEN replace human assessors?
No. GÜVEN handles the routine, high-volume work (taking notifications, verifying policies, checking documents) and automates decisions only for standard, low-value claims. Anything ambiguous, inconsistent, or high-risk is routed to a human assessor with the file already prepared.
Which channels can GÜVEN take claims through?
Phone (voice), WhatsApp, SMS, IVR, and digital channels. Whichever way the customer reports the loss, the claim flows into the same verified, structured process.
How does GÜVEN check documents and damage?
It analyzes registration documents, driver's licenses, accident reports, and claim paperwork with AI, then cross-checks photos and reports for consistency. Missing, incorrect, or high-risk files are flagged and directed to manual review rather than slipping through.
Does GÜVEN fit our existing systems?
Yes. GÜVEN is built with a flexible integration architecture and is shaped around each insurer's operational needs, connecting to your policy, core, and claims systems so a notification ends with the claim file actually moving forward.
Where can GÜVEN be deployed?
On the CBOT platform, with the security and deployment options enterprises and insurers require, including on-premise and private cloud, so sensitive policy and claims data stays under your governance.
GET STARTED
Put a voice AI claims expert on every notification
Tell us how your claims operation runs today. We'll show how GÜVEN takes the first call, verifies the file, and moves it toward a decision, inside your rules, your systems, and your service standards.