The AI assistant that makes reaching financial answers instant.
Papara Asistan is an AI-based virtual assistant built and trained on CBOT Platform. It gives Papara's customers instant answers on cards, accounts, foreign currency transactions and campaigns, and hands over to a human agent through CBOT Live Chat whenever a personal touch is needed.
Papara is a financial technology company building a next-generation financial super app, with millions of users and a team of around 200 people. As the user base grew, so did the volume of repeated questions about financial services, and answering each one manually was becoming an operational burden.
Papara wanted to answer its most frequently asked questions instantly, around the clock, without adding to that workload. So it partnered with CBOT to build "Papara Asistan": an AI-based virtual assistant working hand in hand with a live chat system.
Built and trained on CBOT Platform, the assistant covers the topics customers ask about most and returns answers in seconds. When a question needs a human, CBOT Live Chat brings a support agent into the same conversation, with the AI staying in the loop to prepare suggested answers. CBOT took full responsibility for delivering and maintaining the system.
Available in the Papara mobile app and on Papara's WhatsApp account, the assistant lets customers reach information without hunting through menus or calling a contact center, keeping operational costs manageable as usage scales.
“With Papara Asistan, users reach information instantly, without navigating menus or dialing a call center, and a human steps in whenever needed.”
As Papara's user base grew into the millions, so did the volume of frequently asked questions about financial services. Papara needed to answer these questions instantly, 24/7, without creating an operational burden on its team.
As the user base grew, so did the number of repeated questions about financial services.
Papara wanted to answer its most frequently asked questions instantly and around the clock.
That volume had to be managed without turning into an operational burden on the team.
Whenever a question needed a human, the option of agent support had to remain.
Papara partnered with CBOT to build "Papara Asistan": an AI-based virtual assistant, built and trained on CBOT Platform, working together with a live chat system to support Papara's customers instantly around the clock.
Thanks to the tools and modules on CBOT Platform, the project was built and delivered in a very short time.
The assistant covers the most-asked topics, from card delivery and spending limits to account opening, password resets, campaigns and foreign currency transactions.
After a handover the AI stays in the loop; its agent-prompter feature keeps preparing suggested answers for the agent.
Papara Asistan covers the most frequently asked topics, from cards and accounts to campaigns and foreign currency transactions, in the mobile app and on WhatsApp, handing over to an agent through CBOT Live Chat when needed.
- CLIENT
- Papara
- TYPE
- Support assistant
- CHANNELS
- Mobile app
- TOPICS COVERED
- Cards
- Accounts
- Campaigns
- Foreign currency transactions
- BUILT ON
- CBOT Platform
- CBOT Live Chat
Papara Asistan answers the most frequently asked questions in the mobile app and on WhatsApp, letting customers reach information easily; automation keeps operational costs manageable as usage grows.
The aim is to widen the topics and transactions the assistant covers, so it can support more financial processes end to end.
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