# QNB Finansbank | Q

- Sector: banking
- Voice agent: no
- Source: https://www.cbot.ai/case-study/qnb-finansbank/

Q is QNB Finansbank's AI virtual assistant, built on CBOT Platform. Inside the bank's Cep Şubesi mobile app, Q answers customer questions and completes everyday banking tasks in seconds, from loan and deposit calculations to payment reminders and card payments.

## Challenge
QNB Finansbank wanted customers to get answers and complete routine banking inside its Cep Şubesi mobile app without hunting through menus, simply by asking in their own words.

## Solution
Working with CBOT, QNB Finansbank powered its virtual assistant Q with CBOT Platform, natural language processing and machine learning. Q understands everyday questions in Turkish and helps customers complete tasks directly in the app.

## Results
Inside Cep Şubesi, customers reach answers in seconds and handle calculations, payment reminders and card payments through Q, a more direct, natural digital experience in the bank's secure app.